Your RoleWe are seeking an exceptionally talented individual for the opportunity to join our Help Desk team within our Engineering group. You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will:
- Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems.
- Installing and configuring hardware, software, and mobile applications.
- Recognizing and escalating more difficult problems for senior support techs.
- Supporting the roll-out of new applications and project initiatives.
- Testing and evaluating new technologies to support business needs.
- Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Documenting processes and procedures for internal and customer facing use.
What You'll Bring- Certification preferred (Microsoft, A+, Network+, etc.)
- 3-5+ years of experience working in a help desk environment.
- Flexibility to work a variety of shifts with minimal notice.
- Available to work regular overtime.
- Proficiency with Windows, MAC, and IOS environments
- Excellent oral communication skills
- Detail oriented to keep updated notes on tickets.
- Ability to diagnose and resolve basic computer technical issues.
The salary range for this role is expected to be [$85,000-$100,000]. This is the range that we in good faith believe is accurate for this role at the time of this posting. We may ultimately pay more or less than the posted range, depending upon factors such as skills, experience, location, or other business and organizational needs. This wage range may also be modified in the future.
This job is also eligible for an annual discretionary bonus.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
