About the roleWe're hiring a Design Operations Lead to join our Product Design team. In this role, you'll build and scale the systems that help our design org move faster, deliver high-quality work, and operate with greater consistency.
You'll partner closely with Design leadership, working day-to-day with the Head of Design. Key areas of focus include introducing and testing new workflows, strengthening planning and execution, and ensuring the team is set up to do its best work.
The base salary offered for this role and level of experience will begin at $165,000 and up to $215,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to:- Build and scale operational systems that improve design velocity, quality, and consistency
- Partner with Product Design leadership to define and implement workflows and tools
- Oversee the health and effectiveness of the Product Design organization with a people-first approach
- Partner with the VP of Product Design to establish operating rhythms and leadership communications
- Drive clarity and alignment through planning, prioritization, and cross-functional coordination
- Define and track measurable goals and KPIs for the design organization
- Identify process gaps and continuously improve workflows to support a high-performing team
- Drive the adoption and integration of AI-powered tools and workflows to accelerate velocity, improve quality, and reduce operational overhead
To thrive in this role, you have:- Led or scaled Design Operations, Creative Operations, or similar functions within a product-focused organization
- Built systems and processes that measurably improve team velocity, quality, and alignment
- Partnered closely with senior design leadership on org planning, operating rhythms, and execution
- Strong cross-functional instincts, with a track record of working effectively across Product, Engineering, and Design
- Implemented tools, workflows, or systems that drive operational efficiency at scale
- Comfort operating in ambiguity, with the ability to build from 01 and evolve systems over time
What we offer for our full-time, regular employees- Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you're coming in regularly or are part of our fully remote program, you'll stay engaged with your work and teammates.
- In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness related expenses
- Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
- 65; A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
