What You'll Do:- Own strategic accounts: Serve as the single point of contact for our highest-value customers, from onboarding through renewal and expansion.
- Be the voice of the customer: Deeply understand and advocate for the most pressing needs of our customers, ensuring this is a north star across the company.
- Define & track ROI: Establish metrics-booked revenue, marketing revenue, ticket value lift-and build dashboards that prove Netic's impact quarter over quarter.
- Navigate exec conversations: Lead QBRs, handle escalations, and reset expectations with clarity and authority-preventing churn before it appears.
- Hunt new ideas: Spot new use-cases, craft business cases, and partner with engineering & sales to turn satisfied customers into multi-year, multi-product advocates.
- Drive outcomes, not tickets: Coordinate engineering, data, and GTM resources to smash blockers and deliver measurable value on aggressive timelines.
What You'll Bring:- Services pedigree: 3+ years building, scaling, or investing in essential service businesses in industries like home services, healthcare, automotive.
- Financial rigor: Background in PE, investment banking, consulting or industry roles that demanded financial modeling, KPI dissection, and board-level storytelling.
- Analytical sharpness: Capable in SQL/BI tools; you translate data into executive-ready insights and ROI narratives.
- Thrives under pressure: Proven track record managing high-stakes issues and aligning multiple stakeholders around action plans.
What brings us together is our commitment to:
- Live to build
- Run through walls and win
- Obsess over customers in each line of code
- Lose sleep over the "almost perfect"
- Show internal locus of control
- Prioritize finesse: refinement of first principles thinking, execution, and craftsmanship
