The Role: : We are seeking a highly organized and client-focused Deployment Manager to lead end-to-end delivery of our platform for enterprise clients. This role sits within our Client Services team and is responsible for managing complex implementations while serving as a trusted partner to both internal leadership and client-side executives.
The ideal candidate brings a strong blend of project management rigor, client relationship management, and technical fluency in the Saas/AI space, with the ability to navigate cross-functional teams and deliver successful outcomes in fast-paced, high-growth environments.
Key responsibilities of this role include:- Own End-to-End Deployment of EvolutionIQ AI Products:Lead full lifecycle software implementations-from kickoff through go-live and transition to steady-state support.
- Executive Stakeholder Management: Serve as the primary project point of contact for client stakeholders, including senior and executive-level leaders, providing regular updates, managing expectations, and driving alignment.
- Project Leadership & Delivery: Build and manage detailed project plans, timelines, and deliverables; proactively identify risks and drive mitigation strategies to ensure on-time, high-quality delivery.
- Cross-Functional Coordination: Partner closely with Product, Engineering, Data, and Client Services teams to execute implementations and resolve issues quickly.
- Client Relationship Management: Develop strong, trusted relationships with clients, acting as both a strategic advisor and operational lead throughout the engagement.
- Process & Playbook Development: Continuously improve deployment methodologies, tools, and best practices to scale delivery and enhance client experience.
- Data & Technical Oversight: Oversee data integrations, configurations, and UAT/validation processes; ensure solutions meet client requirements and business objectives.
- Change Management & Adoption: Drive client readiness, training, and adoption strategies to ensure successful deployment and long-term value realization.
Requirements:- 5-10 years of experience in software implementation, project management, or client-facing delivery roles within enterprise SaaS environments
- Proven track record of managing complex, multi-stakeholder implementations
- Strong experience working directly with executive-level stakeholders (both internal and external)
- Exceptional project management skills (planning, execution, risk management, prioritization)
- Ability to translate technical concepts into business-friendly language
- Experience working cross-functionally with Product, Engineering, and Data teams
- Strong communication and presentation skills, with confidence in leading executive discussions
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously
Preferred Qualifications- Experience in insurance, healthcare, or other highly regulated industries
- Familiarity with data integrations, APIs, or ETL processes
- Background in consulting or professional services environments
What Success Looks Like- Deployments are delivered on time, within scope, and with high client satisfaction
- Strong, durable relationships with client stakeholders at all levels
- Clear, proactive communication across internal and external teams
- Continuous improvement of implementation processes and client experience
Work-life, Culture & Perks: - Compensation: The base salary range is $170-185K, with flexibility depending on a candidate's background and experience. An annual bonus plan and company equity plan (RSUs) are also included in our compensation package.
- Well-Being: Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching. Additional family, wellness, and pet benefits.
- Home & Family: Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers). We offer a flexible schedule for new parents returning to work.
- Office Life: Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend.
- Growth & Training: $1,000/year for each employee for professional development, as well opportunities for tuition reimbursement.
- Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active visa. Please check with our Recruiting team if your visa is applicable for transfer.
