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Job Responsibilities:

POSITION OVERVIEW

Magna is seeking a highly motivated Deployment Engineer to join the New Mobility group. This individual will be responsible for deployment and onsite support/monitoring of Magna’s manufacturing material handling solution focused on autonomous mobile robotics (AMR).

The Deployment Engineer will implement the AMR solution as per the contract established between Magna’s Customers and the New Mobility Pre-Sales / Solution Engineering Team across various sites. This role involves solving technical issues while ensuring the completion of deployment milestones. The deployment engineer will provide training and presentations on technical details to team members and collaborate with product development and support teams.

The position requires a hands-on approach to troubleshooting and building technologies in diverse environments.

The ideal candidate will be comfortable working with minimal supervision to meet defined program objectives and milestones in an environment where they will be given the freedom to innovate and explore new methods and solutions. Magna New Mobility offers an agile community; one in which a candidate will be expected to bring a high level of energy and enthusiasm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Performs installations at Magna sites. Works with site leads to unblock installation issues. Works alongside installation contractors to set-up and tune the AMR solution.
· Analyze and resolve technical issues and execute, supervise, and validate the completion of deployment milestones.
· Next to the support on deployment projects, you will provide training and presentations of technical details to other teams and work closely with the product development and support teams.
· As a deployment engineer, your responsibilities include troubleshooting issues related to routers and wireless networks, training customers how to use methods or implement upgrades, and ensuring that security is functioning properly on all network assets.
· Provide customer facing first line support. Addressing general day to day questions and issues in the field while escalating to the engineering and operations teams as necessary.
· Provide updates and feedback to engineering and operations teams on general day to day status.
· Provide customer facing first line support. Addressing general day to day questions and issues in the field while escalating to the engineering and operations teams as necessary.

EDUCATION / EXPERIENCE

· Preferred experience in robotics, automotive, or automation industries
· Experience in customer-facing roles
· Experience documenting and reporting updates and current onsite activities.
· Understanding of data collection, reporting processes, and ability to make data-driven decisions.
· The role requires a completed bachelor’s degree in computer science, Electrical Engineering, Telecommunication, Robotics, or a related field, alongside a minimum of two years of relevant experience.
· Ability to read and develop technical documentation and process instructions.
· Ability to handle multiple competing priorities in a fast-paced environment.

SPECIAL KNOWLEDGE / SKILLS REQUIRED:

· Exhibits excellent written and oral communication skills
· Demonstrated problem-solving skills and hands-on experience.
· Passion for and ability to easily pick up new technologies
· Highly proficient with MS Office based productivity tools incl. Excel, PowerPoint, Word, etc.
· Organized in method of working and documentation.

SPECIAL KNOWLEDGE / SKILLS PREFERRED:

· Familiarity with AMRs, AGVs, or other autonomous vehicles.
· Experience and ability to use hand tools and electronic diagnostic tools
· Proficiency of SW languages (e.g. python, Linux, etc.) for task automation along with a solid understanding of data network concepts, and relevant technical degree or certifications.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

· Normal amount of sitting or standing, above average mobility to move around a warehouse environment, able to conduct normal amount of work at a computer, able to operate power tools, able to be on their feet for prolonged periods of time, occasionally move up to 50 lbs.
· High degree of schedule flexibility.· Willingness to work primarily in a manufacturing site environment in a field-based role and travel across North America and potentially EU.

REQUIRED TRAVEL:

50% or greater