The Delivery Manager is a hands-on leader who combines operational expertise with a commitment to employee engagement and continuous improvement. This role oversees all aspects of delivery operations—including routing, fleet management, and personnel development—ensuring accuracy, safety, and efficiency in product flow. While the Delivery Manager leads through others, they are expected to be actively engaged on the floor and in the field, supporting the team and solving problems alongside them when needed. This position requires someone who leads by example, develops talent, and drives performance across all facets of the operation.
Job Description:
Leadership & Team Development
- Lead and develop Delivery Supervisors, ensuring they effectively manage driver teams and execute operational priorities.
- Build a culture of accountability, engagement, and trust across all delivery personnel.
- Drive talent development and succession planning for supervisory and driver roles.
Operational Oversight
- Own delivery operations strategy, including routing efficiency, fleet readiness, and compliance programs.
- Monitor delivery schedules and KPIs to ensure timely, accurate, and safe deliveries.
- Oversee fleet maintenance programs and ensure preventive maintenance compliance.
- Build and maintain strong customer relationships by resolving discrepancies and issues promptly, ensuring a seamless and positive experience.
- Ensure compliance with federal, state, and local regulatory laws, including DOT and OSHA requirements.
- Ensure adherence to company safety standards and JJ Keller documentation requirements.
- Partner with warehouse and routing teams to optimize loading processes and delivery flow.
Performance & Metrics
- Monitor KPIs related to on-time delivery, fleet utilization, inventory accuracy, safety, and customer satisfaction.
- Use data to drive decisions, track progress, and communicate results to leadership.
- Proactively address operational challenges and implement corrective actions.
Required Qualifications:
- 5+ years proven experience in delivery or transportation management, including leadership of supervisors.
- Strong understanding of DOT regulations, fleet safety standards, and routing optimization.
- Experience managing KPIs and operational metrics for delivery performance.
- Computer proficiency with Microsoft Suite; AS400 experience preferred.
- Excellent leadership, communication, and problem-solving skills.
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Why This Role Matters
The Delivery Manager ensures delivery operations run efficiently, safely, and in alignment with business goals. By leading supervisors and driving strategic improvements, this role directly impacts customer satisfaction, operational success, and team engagement.
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Leadership Competencies
Develop Teams: Build and support a high-performing delivery organization by developing Delivery Supervisors and empowering them to lead effectively, while maintaining an active role in driver development. Engage directly with drivers through ride-alongs, feedback sessions, and recognition programs to reinforce company standards and foster growth. Drive succession planning, coaching, and career development to ensure long-term talent strength across all levels.
Deliver Results: Take full ownership of delivery performance across all routes and shifts. Ensure operational goals are met by monitoring KPIs, optimizing processes, and holding teams accountable for accuracy, timeliness, and customer satisfaction.
Communicates Clearly: Provide clear, concise, and timely communication to supervisors, drivers, and cross-functional partners. Translate organizational priorities into actionable plans and ensure alignment across all levels of the delivery operation.
Adapt to Change: Lead teams through organizational changes, acquisitions, and process improvements with confidence and empathy. Respond effectively to evolving business needs, customer demands, and operational challenges while maintaining stability and engagement.
Collaborate: Build strong partnerships with internal teams—including warehouse, sales, and routing—and external stakeholders. Promote teamwork, mutual respect, and shared accountability to achieve business objectives and deliver exceptional service.
Worker Sub-Type:
Regular
Time Type:
Full time
