div:has([data-free-thinking-preview-answer=true])+:is(.text-message,.relative:has(>.text-message))]:-mt-2 grow">

Job Summary
We are seeking a seasoned Delivery Manager with deep Healthcare Payer expertise and strong experience with the TriZetto FACETS platform to lead large-scale delivery portfolios spanning application development, production operations, maintenance, modernization, and support services. The role requires strategic leadership, delivery governance, financial oversight, stakeholder management, and the ability to transform complex business requirements into successful technology outcomes. The ideal candidate will have a proven track record managing outcome-based and SLA-driven engagements, leading cross-functional delivery teams, driving operational excellence, and building strong client relationships.

Key Responsibilities
• Lead large Healthcare Payer delivery portfolios encompassing development, maintenance, production support, and operational services.
• Own end-to-end delivery accountability and ensure successful execution against business objectives, service commitments, and contractual obligations.
• Manage outcome-based and SLA-driven engagements with a focus on quality, productivity, customer satisfaction, and continuous improvement.
• Provide leadership across multiple delivery streams, including FACETS implementations, enhancements, upgrades, application modernization, and managed services.
• Drive portfolio planning, resource management, capacity planning, budgeting, forecasting, and financial governance.
• Establish delivery governance frameworks, KPIs, operational metrics, and executive reporting mechanisms.
• Build trusted relationships with client executives, business leaders, and key stakeholders.
• Manage delivery risks, escalations, dependencies, and issue resolution across complex programs.
• Lead geographically distributed teams across onsite, offshore, and vendor organizations.
• Ensure adherence to delivery standards, compliance requirements, and organizational governance processes.
• Drive automation, operational efficiencies, and continuous service improvements across the portfolio.
• Support strategic planning, transformation initiatives, and roadmap execution.

Required Qualifications
• 15+ years of IT industry experience.
• Extensive experience managing large-scale delivery portfolios within Healthcare Payer organizations.
• Proven experience leading development, maintenance, production support, and managed services engagements.
• Demonstrated experience managing large-scale programs and complex enterprise initiatives.
• Experience leading large distributed teams across multiple locations and time zones.
• Strong Healthcare Payer domain expertise.
• Hands-on experience with the TriZetto FACETS platform and core payer operations.
• Strong understanding of claims processing, membership and enrollment, billing and premium management, provider management, and network management.
• Experience managing application development programs, production support services, AMS and managed services engagements, FACETS implementation and upgrade programs, and digital transformation initiatives.
• Strong client relationship and stakeholder management skills.
• Experience managing outcome-based and SLA-driven service delivery models.
• Strong expertise in delivery governance, operational excellence, financial management, and portfolio management.
• Excellent communication, leadership, negotiation, and executive presentation skills.
• Experience with Agile, Waterfall, and Hybrid delivery methodologies.

Preferred Qualifications
• Experience driving healthcare transformation and modernization initiatives.
• Familiarity with Jira, Azure DevOps, ServiceNow, and reporting platforms.
• Experience with managed services delivery and operational transformation initiatives.

Certifications
• Preferred certifications include PMP, PgMP, SAFe, or equivalent project/program management certifications.
• ITIL certification is preferred.

Notes:

Mandatory Areas

Must Have Skills -

Skill 1 - Yrs of Exp - Delivery management

Skill 2 - Yrs of Exp - FACETS

Skill 3 - Yrs of Exp - Project management

Skill 4 - Yrs of Exp - Claims management

Good To have Skills -

Skill 1 - Yrs of Exp - Jira

Skill 2 - Yrs of Exp -

Skill 3 - Yrs of Exp -

Skill 4 - Yrs of Exp -

Mandatory if Applicable

Domain Experience (If any ) - Healthcare

Must have Certifications -

Location -

Onsite Requirement - Y

Number of days onsite -

If Onsite - Office Address - Seattle WA