What is the opportunity?Lead and enable successful program delivery through active engagement, collaboration, and accountability. This includes:
- Driving delivery excellence across teams by fostering a hands-on, solution-oriented culture.
- Acting as a bridge between technical and business stakeholders, ensuring alignment on goals, outcomes, and timelines.
- Championing the customer experience by anticipating challenges, resolving issues proactively, and ensuring smooth execution through all phases of delivery.
- Strengthening internal capability by mentoring and coaching team members, building shared understanding of our delivery model, and embedding best practices.
- Reinforcing Zafin's commitment to partnership - with customers, internal teams, and ecosystem stakeholders - through collaboration, transparency, and technical credibility.
- Promoting continuous improvement in how we plan, communicate, and execute, at every stage
What will you do?Program Leadership & Delivery
- Lead cross-functional teams (internal and customer) in end-to-end delivery of complex programs.
- Facilitate collaborative working sessions to co-create solutions, resolve issues, and drive shared ownership.
- Ensure program objectives, deliverables, and timelines are met with a focus on quality and customer satisfaction.
- Engage during critical delivery periods (including evenings and weekends as needed) to maintain continuity and support.
Customer Experience & Engagement
- Serve as a trusted advisor to customer stakeholders, ensuring their priorities are clearly understood and addressed.
- Partner with support and operations teams to ensure rapid issue resolution and a seamless customer experience.
- Represent the voice of the customer internally to influence continuous product and process improvement.
Technical Understanding & Continuous Improvement
- Maintain a strong grasp of Zafin's products, architecture, and delivery model to ensure informed decision-making.
- Collaborate with technical leads to identify opportunities to strengthen delivery processes, tooling, and integration.
- Encourage innovation and knowledge-sharing across teams to enhance delivery capability.
Team Leadership & Collaboration
- Build a high-performance environment through mentorship, feedback, and empowerment.
- Drive collaboration across business, delivery, and technical streams to align on outcomes and mitigate risks early.
- Foster a culture of accountability, learning, and shared success.
Governance & Reporting
- Provide clear, concise reporting to stakeholders on status, risks, and issues.
- Ensure governance frameworks are applied consistently and adapted as needed to support program success.
What do you need to succeed?Must have: - Minimum of 10 years in banking or financial services with a focus on corporate and institutional clients.
- Solid understanding of business concepts and issues, preferably in banking, core banking, core modernization, pricing & billing, in retail and/or corporate and commercial banking.
- Hands-on experience in implementing enterprise-level banking software solutions.
- Demonstrated leadership skills with the ability to inspire and motivate teams to achieve goals.
- Excellent communication, negotiation, and problem-solving skills.
- Proven track record of delivering results in a fast-paced, dynamic environment.
- Knowledge of relevant industry regulations, compliance requirements, and quality standards.
Additional Job Details- Vacancy Status: Open Position to be filled
- Mode of Work: Hybrid
- Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.
What's in it for youJoining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
