Salesforce

Delivery Account Management Team Leader, Director

Salesforce • $164K — $261K *
US-Anywhere
+ 4 other locationsRemote
Business Services
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years in project and program management within consulting environments.
  • 7+ years managing Salesforce engagements strongly preferred.
  • 5+ years experience in Professional Services focusing on the Public Sector.
  • 5+ years of People Leadership experience managing teams of 10 or more.
  • Demonstrated project management skills managing teams of 75+ people and budgets over $15Mil.
  • Proven history of delivering projects on schedule and within budget.
  • Outstanding interpersonal and communication skills, verbal and written.

Responsibilities

  • Lead the overall program team ensuring effective communication and motivation.
  • Act as the primary customer interface, managing adherence to Salesforce methodologies.
  • Build strong relationships with team members, understanding their development needs.
  • Conduct regular one-on-ones focusing on performance and career development.
  • Provide timely, specific feedback and proactively address performance concerns.
  • Advocate for consultants’ growth and ensure they have clear development plans.
  • Maintain a balance of billable hours to stay connected to client needs.

Benefits

  • Opportunities for professional development and skills advancement.
  • Supportive and collaborative work environment.
  • Access to coaching and mentorship from experienced leaders.
  • Exposure to high-level client interactions and strategic engagements.
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

Job Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

The Delivery Account Management Team Manager (DTM) is a people leader responsible for developing, coaching, and enabling a high-performing team of consultants. You are the person who knows every consultant's goals, strengths, skill gaps, development needs, and growth edge. You stay close to your people and to the work they deliver, helping ensure they are ready for today's customer needs while developing the skills required for what comes next.

Your Impact
  • Serve as the overall Leader of the program team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
  • Be the primary customer interface and perform program management activities that ensures adherence to Salesforce methodology and project gates and governance.
  • Build strong relationships with direct reports and understand their strengths, ambitions, development needs, and challenges.
  • Conduct consistent, meaningful 1:1s focused on performance, growth, engagement, and career development.
  • Provide timely, specific, behavior-based feedback.
  • Address performance concerns and difficult conversations proactively rather than waiting for formal review cycles.
  • Advocate for your consultants' growth, development, and visibility across the organization.
  • Ensure every consultant has a clear development plan and is making measurable progress against it.
  • Understand the priority skills required by the business and identify gaps across your team.
  • Develop consultant capabilities ahead of delivery demand.
  • Ensure skills profiles remain current and accurately reflect each consultant's expertise.
  • Drive certification compliance and effective participation in dedicated skills-development opportunities.
  • Build methodology fluency through hands-on coaching, including ride-alongs, artifact reviews, and real-time feedback.
  • Ensure consultants understand and consistently apply SPSM expectations.
  • Use delivery experiences as opportunities for targeted coaching and development.
  • Maintain approximately 25% billable utilization to stay connected to customer delivery and maintain credibility as a practitioner and coach.
  • Maintain a strong pulse on team health, workload, engagement, and retention.
  • Identify performance, development, or retention risks early and take appropriate action.
  • Create an environment where consultants feel invested in, supported, challenged, and able to grow.
  • Ensure coaching and performance conversations happen consistently-not just during formal performance cycles.
  • Actively advocate for your people and create opportunities for their growth and visibility.
  • Connect consultants with leaders, experts, experiences, and opportunities that can accelerate their development.
  • Understand where each consultant wants to go in their career and help them build a realistic path to get there.
  • Share best practices and learnings with other people leaders across the organization.


Required Qualifications
  • 10+ years in project and program management, focused on delivering for external clients in a consulting environment.
  • 7+ years managing Salesforce engagements strongly preferred
  • 5+ years experience supporting the Public Sector vertical in Professional Services, preferred.
  • 5+ years of People Leadership experience with a team of 10 or more
  • Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
  • Demonstrated project management skills, with direct responsibility for running project teams, up to 75+ people, budget and schedule.
  • Demonstrated ability to have difficult conversations.
  • Proven history of delivering high quality results on schedule and within budget, managing a budget of at least $15Mil.
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
  • Ability to work effectively in a fast paced, high energy, team-oriented environment.
  • Available to travel regionally and occasionally internationally depending on customer needs.
  • Experience in managing large-scale transformation engagements with US Federal clients.
  • Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship
  • Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor teams of junior team members and effectively manage client escalations.
  • Ability to lead high powered client workshops and effectively tailor messaging based on the audience and subject matter
  • Salesforce.com Certifications (Admin, Service, Experience, etc.) strongly preferred
  • Salesforce Agentblazer Innovator preferred
  • Build and Empower Teams: Leading, motivating, and holding accountable project and internal/external team members in a matrixed organization. Fostering a culture of collaboration and continuous improvement.
  • Influence and Communicate: Act as the primary communicator for the program, taking project level details and aggregating up to provide clear and concise updates to multiple levels of leadership, including executive sponsors.
  • Program Health Reporting: Defining and tracking key performance indicators (KPIs) to measure program success and health.
  • Value Realization Reporting: Support creation of the business case/ROI aligned with the required data driven metrics for objectively measuring outcome attainment


Qualification for this job is contingent upon acceptable results from a background investigation as well as obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) is required.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Enterprise Technology
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
NASDAQ
CRM
* Ladders Estimates

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