Honeywell

Dedicated Airline Technical Representative

Honeywell • $95K — $115K *
Dallas, TX 75217In-Person
Aerospace & Defense
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 5-10 years' direct customer support experience
  • Experience in airline maintenance engineering
  • Knowledge of aircraft systems and troubleshooting
  • Experience supporting mechanical and avionics systems
  • Airframe and Powerplant (A&P) license preferred
  • High School Diploma or equivalent required

Responsibilities

  • Act as the main technical contact for an airline's mechanical and avionics issues
  • Utilize comprehensive knowledge of Honeywell aerospace products to assist customers
  • Provide real-time troubleshooting support via phone, email, and on-site visits
  • Keep leadership updated on customer issues and resolutions
  • Report critical issues affecting aircraft dispatch to the support team
  • Build collaborative relationships with airline maintenance and engineering staff
  • Deliver on-site field service support to resolve technical issues

Benefits

  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • Short-term and long-term disability coverage
  • 401(k) matching program
  • Flexible spending and health savings accounts
  • Educational assistance and parental leave options
  • Paid time off for various personal needs including sick and vacation
Full Job Description
Job Description

As an Airline Technical Representative here at Honeywell Aerospace, you will primarily serve in providing technical assistance support and expertise to a major airline based in Tulsa and/or Dallas. In addition, assist our global aerospace customers in the maintenance and troubleshooting of Air Transport and Regional aircraft, specifically focusing on mechanical and electrical systems and components and systems. This could be in the form of telephone, email, onsite visits, and HUB support as needed.

This is an exciting opportunity to join our Americas FSE team as a Dedicated Onsite Field Service Engineer in supporting Honeywell Mechanical and Avionics products. The Aerospace Technical Support Organization, ATS, responds to customer technical inquiries 24 hours a day, 7 days a week. The organization responds to issues globally and across all aerospace products and systems. All team members provide their support for customer satisfaction and added value to Honeywell by ensuring that the required customer, product, and system support exists for timely issue resolution.

You will report directly to our Sr Field Service Manager.

Must work 100% onsite at the Client facility and provide dedicated technical service support. Ideal candidate will require you reside in Dallas, Texas.

Responsibilities

KEY RESPONSIBILITIES
  • Serve as the single point of contact and customer focal point for technical issues related to Honeywell Aerospace mechanical and avionics/electrical products and systems.
  • The on-site support personnel must possess comprehensive knowledge of all Honeywell Aerospace mechanical and avionics products and systems installed on various platforms. This includes a working understanding of aircraft components and systems relevant to the assignment.
  • Provide direct troubleshooting assistance to an airline customer - Tulsa/Dallas and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary.
  • Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers.
  • Report imminent AOG and significant issues affecting dispatch or by customer request to ATS.
  • Develop a teaming relationship with members of the airline maintenance and engineering staff and OEM representatives.
  • Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required.
  • Build relationships with customers with frequent visits to the airline shops (Tulsa) and regularly face-to-face visits/meetings with airline engineering (Dallas).
  • Ability to proactively evaluate circumstances and drive resolution of issues.
  • Due to the nature of this discipline, on occasion, maybe required to work off-hours, on weekends, and/or holidays
  • Travel: up to 15%


Qualifications

YOU MUST HAVE
  • Minimum 5-10 years' customer-facing support experience.
  • Must have airline maintenance engineering experience.
  • Aircraft systems knowledge and troubleshooting experience.
  • Experience supporting mechanical and avionics systems.
  • Airframe and Powerplant (A&P) license desired.
  • High School Diploma or GED or Valid Driver's License and driving record acceptable to Honeywell Aerospace.

WE VALUE
  • Bachelor's degree in engineering or related technical fields or 10 years' experience in lieu of degree minimum.
  • Previous experience troubleshooting APU models such as 131-9A/9B, 331-500 models, aircraft mechanical systems such as environmental control systems, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches.
  • Previous experience troubleshooting various Honeywell Avionics products/systems, such as EGPWS, Flight Management Systems, Autopilot, Displays, Integrated Avionics Systems, Radios, TCAS, Radar, SATCOM, etc.
  • Strong verbal and written communication skills with the ability to positively influence others and work well within the team environment.
  • Strong time management skills with the ability to manage conflicting priorities.
  • Exhibits sound independent judgment in assessing priorities, needs, and problem resolution.
  • Strong interpersonal skills with ability to work independently, as well as part of a team.
  • Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
  • Proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships.
  • Can communicate effectively and confidently with various levels (senior leadership to shop floor technicians).
  • Actively seeks out and looks for growth opportunities and works with sales personnel in next steps.
  • Ability to think clearly and remain professional under stress-induced and time pressured situations.
  • Ability to take decisions under pressure, adaptability to change and strong analytical skills.
  • Ability to proactively evaluate circumstances and drive resolution of issues.
  • Ability to develop and continuously improve processes.

BENEFITS OF WORKING FOR HONEYWELL
  • In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://honeywellaerospacebenefits.com/
  • The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: 07/24/2026


About Honeywell

Honeywell Aerospace is an American company that manufactures aircraft engines, avionics, auxiliary power units (APUs), and other aviation products. The company’s product portfolio includes space equipment, turbine engines, auxiliary power units, brakes, wheels, synthetic vision, runway safety systems and other avionics. President Barack Obama awarded a Honeywell employee the National Medal of Technology for his contributions to air flight safety technology. The company also owns a number of patents related to NextGen technology, aircraft windshields, turbochargers, and more. Honeywell Aerospace was founded in 1936 and is headquartered in Phoenix, Arizona.

Honeywell Careers

Joining Honeywell offers more than just job opportunities; it's a chance to grow with a company known for leadership in innovation and diversity. As a global leader, Honeywell is where your professional journey can reach new heights through a commitment to excellence and continuous improvement.

Work You'll Do

At Honeywell, you'll be part of a team that drives digital transformation across industries. With a focus on sustainability and advanced technologies, Honeywell is not just preparing for the future; we're creating it. Our diverse and inclusive culture fuels our innovation and connects us closer to our customers and the communities in which we operate.

Innovate and Lead

Embrace the opportunity to lead in the marketplace with Honeywell's cutting-edge solutions. Our leadership in areas such as aerospace, building technologies, and performance materials allows you to engage in work that makes a difference. Honeywell is at the forefront of tackling global challenges with innovative technology that improves quality of life.

Career Growth and Opportunities

Whether you're looking for an internship, a graduate role, or a leadership position, Honeywell offers a path to career success. Honeywell's commitment to professional growth is evident in our extensive training and development programs, aimed at expanding your skills and advancing your career.

Join a Dynamic Team

Honeywell's team culture is built on collaboration and respect. With a global team of professionals, you'll network with some of the brightest minds, working together to solve complex challenges. Our commitment to diversity and inclusive growth makes Honeywell not just a great place to work, but a place where your career can thrive.

Benefits and Culture

Honeywell is dedicated to providing employees with a life-work harmony through substantial benefits, including health, education, and retirement plans, ensuring peace of mind for you and your family. Our culture promotes quick learning, flexibility, and adaptation, which are critical in our fast-evolving industries.

Explore Job Opportunities

Discover the range of career opportunities at Honeywell, from engineering to sales, and contribute to our mission of shaping the future. Our hiring process is designed to find not just the right skills but also the right fit for Honeywell's culture.

Stay Connected

Join the Honeywell team to stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Apply Now

Ready to apply? Check out the open positions on the Honeywell Careers page. Tailor your resume, prepare for your interview, and take the first step towards a rewarding career at Honeywell.

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Join Honeywell and be part of a team that is dedicated to building a smarter, safer, and more sustainable world.
Learn more about Honeywell
Size
99,000 employees
Market Cap
$143.4 billion
Industry
Manufacturing & Automotive
Net Income
$4.7 billion
Founded
1906
5 Year Trend
-2.6%
Revenue
$32.6 billion
NASDAQ
HON
* Ladders Estimates

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