Qualifications

• 6+ years of leadership experience in operations, service, or parts management
• Strong knowledge of service shop or parts operations, preferably in construction or industrial equipment
• Proven success in team leadership and process improvement
• Excellent communication skills for engaging staff and senior leadership
• Financially savvy, capable of managing budgets and interpreting financial statements
• Organized, detail-oriented, and adept at managing multiple priorities
• Willingness to engage in hands-on tasks, including physical activity up to 50 lbs.

Responsibilities

• Manage and mentor a diverse team including technicians and parts personnel
• Drive performance in parts and service to achieve sales and profitability goals
• Oversee scheduling, machine readiness, and work quality
• Ensure customer satisfaction through effective communication and problem resolution
• Maintain compliance with OSHA and EPA standards, enforcing safety practices
• Collaborate with various departments to align operations with customer needs
• Ensure accurate documentation and inventory control, including equipment readiness
• Hold team accountable and conduct regular performance evaluations

Benefits

• Meaningful work supporting customer success
• Results-driven environment with clear performance metrics
• Supportive company culture focused on values like hustle and customer focus
• Opportunities for career growth and development
• Competitive compensation with performance-based bonuses
• Comprehensive benefits package including health, dental, vision, and 401(k)