Regional Operations Manager

Southeastern Equipment

$150K — $175K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years leading multi-location teams or similar leadership scope
  • Experience in dealership, service, construction, or related industry preferred
  • Proven track record of improving performance rather than just maintaining it
  • Strong business instincts; understanding of revenue and profit drivers
  • Ability to coach leaders effectively, not just manage processes
  • High sense of urgency; intolerance for slow operations

Responsibilities

  • Own regional Parts and Service revenue and profitability
  • Set clear expectations and push branches to exceed targets
  • Identify performance gaps quickly and implement corrective actions
  • Establish a high standard for speed and execution across branches
  • Remove friction between departments and ensure fast decision-making
  • Lead, coach, and hold Operations Managers accountable
  • Ensure high-level customer service across all locations

Benefits

  • Medical, Dental, Vision coverage
  • 401K with company match
  • Paid Time Off (PTO) and Paid Parental Leave
  • Company-provided uniforms and PPE
  • Wellness programs
  • Critical Illness and Life Insurance options
  • Prescription Safety Goggles and Boot Allowance
Full Job Description
Regional Operations Manager (Performance & Growth Leader)

Location: Ohio Central and Southeast Region (Travel Required) Candidate may live anywhere in the region

Company: Southeastern Equipment

Employment Type: Full-Time, Exempt

COMPENSATION: 150-175K with potential bonus up to 30%

Region: Ohio
The Role

This is not a coordination role.

This is not a reporting role.

This is a regional business leadership role responsible for driving performance, creating accountability, and building a high-output culture across multiple branches.

You will lead Operations Managers and their teams-but more importantly, you will own the performance of the region. That includes revenue, profitability, customer experience, and the pace at which the business runs.

If you're comfortable pushing leaders, addressing issues directly, and driving results-this role fits. If you prefer maintaining systems and observing performance, it won't.

What You'll Own
Drive Regional Performance
  • Own Parts and Service revenue and profitability across all locations in your region
  • Set clear expectations and push branches to hit and exceed targets
  • Identify gaps quickly and implement actions that move the numbers
Create Urgency Across the Region
  • Establish a high standard for speed, responsiveness, and execution
  • Remove friction between branches, departments, and teams
  • Ensure machines, parts, and decisions move fast-no bottlenecks, no waiting
Lead Branch Leadership
  • Lead, coach, and hold accountable Operations Managers and their teams
  • Raise the standard of leadership across the region
  • Address underperformance directly and quickly
Own the Customer Experience at Scale
  • Ensure consistent, high-level customer service across all locations
  • Step into major issues and ensure fast resolution
  • Build relationships with key regional customers
Drive Alignment with Sales & Growth
  • Partner closely with Sales, Rental, and PSSR teams to support growth
  • Ensure operations is enabling-not slowing down-revenue generation
  • Help create momentum across the region by aligning teams toward winning business
Run a Disciplined Operation
  • Maintain strong financial performance across all branches
  • Ensure facilities, safety, and 5S standards are met without compromising speed
  • Standardize what works-but don't let process slow down execution


How You'll Be Measured
  • Regional Parts Revenue & Gross Profit vs. Budget
  • Regional Service Revenue & Gross Profit vs. Budget
  • Speed of execution (turnaround time, responsiveness)
  • Customer satisfaction and retention
  • Performance consistency across branches
  • Branch 5S Scores


What We're Looking For
  • A high-accountability leader who drives results through people
  • Strong business instincts-you understand what moves revenue and profit
  • High sense of urgency-you don't tolerate slow or stuck operations
  • Ability to coach leaders, not just manage processes
  • Willingness to be in the field and engaged with teams and customers

Experience:
  • 5+ years leading multi-location teams or comparable leadership scope
  • Background in dealership, service, construction, or related industry preferred
  • Proven track record of improving performance-not just maintaining it


Travel
  • 60-70% travel within region
  • This role is expected to be in branches regularly-leading from the front


Our company offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance.

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