The Home Depot

DC ICQA MANAGER

The Home Depot • $85K — $90K *
Chicago, IL 60629In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Operations Management, Business, or Supply Chain preferred.
  • 5-7 years experience in inventory control or quality assurance roles.
  • Experience with warehouse management systems, specifically Catalyst or similar tools.
  • Proficient in Microsoft Office, particularly Outlook, Word, and Excel.
  • Demonstrated change management skills and ability to drive improvements.

Responsibilities

  • Identify, analyze, and resolve inventory control and warehouse management issues.
  • Oversee inventory accuracy through regular cycle counts and audits.
  • Conduct quality assurance audits and report on deficiencies, especially in ASN and load quality.
  • Evaluate and recommend improvements for work methods and staffing.
  • Coach and develop associates through training programs and feedback.
  • Train team on warehouse management systems and compliance standards.
  • Manage relationships with third-party logistics providers as needed.

Benefits

  • Support for career advancement and relocation opportunities.
  • Flexible scheduling options including weekends and holidays.
  • Opportunities for professional development and training.
  • Employee-centered work environment that values associate well-being.
Full Job Description
Position Purpose:
The Inventory Control Quality Assurance Manager oversees inventory accuracy flow through problem resolution, system and process quality, as well as vendor compliance. This role will build relationships with internal customers, vendors, and functional groups at the SSC to drive quality within the DC and service to over 100 stores.

Key Responsibilities:
  • 25% Oversee the identification, analysis and resolution of all inventory control, warehouse management system and process issues. Ensure that root causes are identified, documented and improvement plans are executed.
  • 25% Oversees inventory control, ensuring regular cycle counts and associated accounts, reports, reconciliations and archives are in place. Includes oversight of annual physical inventory, and determining and executing slotting and profiling of SKU.
  • 10% Oversee inventory control and quality assurance audits and the creation of detailed reports of deficiencies found, including defects in ASN and load quality compliance. Partners with AP, vendors and IPR to ensure inventory accuracy and vendor compliance with the DC.
  • 10% Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product
  • 10% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a positive work environment by creating an employee-centered work place that demonstrates care and concern for all Associates.
  • 10% Drives accuracy and awareness by training managers and associates on the warehouse management system as well as load quality reporting and ASN compliance.
  • 10% Depending on need, may work with the GM to manage relationship with #3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates

Direct Manager/Direct Reports:
  • Reports to DC General Manager I/II or Assistant General Manager
  • Accountable for direct supervision of the work activities of others in addition to personnel issues -- including selection, termination, performance appraisal and professional development of subordinates.

Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.

Physical Requirements:
  • Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Bachelors Degree concentrating in Operations Management, Business or Supply Chain
  • Proficiency in Microsoft Outlook, Word and Excel software applications
  • Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).
  • Working knowledge of Catalyst or other similar warehouse management systems.
  • Ability to work a flexible schedule. Ability to be on-call at various times. Must be able to work weekends and holidays.
  • Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement.

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:
  • No additional education

Minimum Years of Work Experience:
  • 2

Preferred Years of Work Experience:
  • No additional years of experience

Minimum Leadership Experience:
  • None

Preferred Leadership Experience:
  • None

Certifications:
  • None

Competencies:
  • Operational Expert: Basic knowledge of all aspects of distribution center operations; optimizes productivity, efficiency, and quality; drives continuous improvement; manages building and materials handling equipment (MHE) assets; effectively uses information technology (e.g., My Apron, Sharepoint, etc.).
  • Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.
  • Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer; demonstrates product knowledge (e.g., disposition type, physical characteristics of materials handled)..
  • Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.
  • Communicates Effectively: Communicates clearly and concisely with all audiences, orally and in writing; delivers effective presentations; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.
  • Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term.
  • Building Relationships: Engages with associates and managers; establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.
  • Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates; builds effective teams; values and leverages diversity.
  • Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions.


For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents:

The pay range for this position is between $85,000.00 - $90,000.00

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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