UnitedHealth Group

Database Administrator - San Juan, PR

UnitedHealth Group$95K — $115K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, Information Systems, or related field
  • 5+ years of DBA experience
  • Familiarity with: database backup, recovery, and DR; high availability and failover solutions; database security, patching, and compliance; capacity planning; performance tuning; ETL support
  • Demonstrated basic familiarity with EHR systems
  • Proven solid analytical and problem-solving skills
  • Excellent communication abilities
  • Familiarity with programming or scripting languages like Java, C++, .Net, Python, JavaScript
  • Availability for after-hours support and on-call rotation

Responsibilities

  • Design, develop, and maintain databases for reliability and scalability
  • Document technical specifications and adhere to best practices
  • Install and maintain software, monitoring system resources
  • Perform ETL operations; monitor job execution and troubleshoot failures
  • Implement and document backup and recovery procedures
  • Maintain database security and ensure compliance with standards
  • Monitor performance and optimize database performance, including indexing

Benefits

  • Clear recognition and performance rewards
  • Challenging environment with defined success direction
  • Development opportunities for advancement
  • Health and wellness benefits
  • Flexible work hours with potential for remote work options
Full Job Description
The Database Administrator (DBA) is a critical, hands-on role. This person installs and administers MS SQL databases, including Epic and Non-Epic systems like Clarity and Caboodle, Epic's enterprise data warehouse. This role also performs environment setup and configuration, proactive monitoring, backup/restores, and daily maintenance. It also performs ETL operations and is vigilant that the ETL process runs successfully nightly.

Primary Responsibilities:

  • Design, develop, and maintain databases to ensure reliability and scalability
  • Document technical specifications and follow industry best practices
  • Install and maintain software, monitoring system resources (CPU, memory, disk)
  • Perform ETL (Extract, Transform, Load) operations in compliance with SLAs; monitor job execution, troubleshoot failures, and apply fixes as needed
  • Handle specialized data processes with accuracy and security
  • Implement and document backup and recovery procedures, including failover strategies
  • Maintain database security, ensuring systems are patched and compliant with security standards
  • Execute disaster recovery (DR) cutovers for critical systems to maintain business continuity
  • Manage authentication protocols to safeguard access
  • Plan system capacity, forecasting growth and ensuring redundancy for storage and CPU resources
  • Monitor performance, review logs and conduct health checks regularly
  • Optimize database performance, applying indexing and assisting developers in query tuning
  • Troubleshoot issues, including locked resources and user-related problems
  • Apply server patches and optimizations to maintain data integrity and security
  • Manage data warehouses, ensuring efficient storage and retrieval
  • Ensure compliance with data protection laws and organizational policies
  • Design and manage SSIS packages for automated data workflows
  • Collaborate with cross-functional teams to assess and fulfill SQL Server requirements
  • Performance Optimization: Monitor and tune database performance; manage capacity planning
  • Backup & Recovery: Perform regular backups, verify restores, and test disaster recovery plans
  • Security & Compliance: Manage roles, permissions, and enforce HIPAA/security standards
  • Collaboration: Work with application analysts, report writers, and infrastructure teams for system changes and enhancements
  • Documentation: Maintain operational runbooks, recovery procedures, and configuration guides
  • Provide 24x7 on-call support, ensuring rapid resolution of critical system issues
  • Document processes and technical specifications and deliver knowledge transfer to team members
  • Track and resolve issues using a ticketing system
  • Demonstrate solid understanding of both technical and business requirements in healthcare environments
  • Epic Training will be provided for the following if not Epic certified:
    • Database Management: Administer and maintain Epic databases (Clarity, Caboodle, Chronicles - Epic Training will be provided)
    • ETL Process Management: Schedule and troubleshoot Clarity extracts and Caboodle ETL jobs
    • Upgrades & Patching: Apply Epic-released updates and RDBMS upgrades in production and non-production environments
    • Monitoring & Troubleshooting: Use Epic and third-party tools to monitor database health and resolve issues
  • Availability to work Monday to Friday between 8:00 a.m. and 8:00 p.m. Please note that this is a 24/7 operational environment, and based on business needs, weekends, holidays, or shifts outside the stated hours-may be required.


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree in computer science, Information Systems, or related field
  • 5+ years of DBA experience
  • Experience with:
    • Database backup, recovery, and disaster recovery (DR)
    • High availability and failover solutions
    • Database security, patching, and compliance
    • Capacity planning and performance monitoring
    • Performance tuning and query optimization
    • ETL support experience
    • Security, patching, and compliance
  • Demonstrated basic familiarity with EHR systems including workflows and business processes
  • Proven solid analytical and problem-solving skills
  • Demonstrated excellent communication abilities
  • Ability to be dedicated, self-motivated, flexible, and self-directed with a solid work ethic
  • Demonstrated familiarity with programming languages API or scripting languages - Java, C++, .Net, Python, JavaScript, etc.
  • On-Call Support: Ability to participate in after-hours support and change control processes and on-call support as part of an on-call rotation
  • Ability to work during off hours for upgrades and monitor ETL jobs, do upgrades, and troubleshoot issues
  • Ability to support multiple healthcare systems across three different time zones in the US
  • Availability to work Monday to Friday between 8:00 a.m. and 8:00 p.m. Please note that this is a 24/7 operational environment, and based on business needs, weekends, holidays, or shifts outside the stated hours-may be required.


Preferred Qualifications:

  • Microsoft SQL Server DBA certification (or equivalent)
  • Epic Cogito/Clarity Certification
  • Epic Caboodle & SlicerDicer Administration experience. Ability to configure Caboodle data models and manage SlicerDicer security
  • ETL Process Management experience. Hands-on experience with Clarity Console and Caboodle ETL workflows, troubleshooting failures, and ensuring data integrity
  • Proven system administration background. Experience with Linux servers, VMware environments, and storage systems supporting Epic infrastructure
  • Performance monitoring & capacity planning experience. Skilled in using Epic and third-party tools for proactive database health checks and resource planning
  • Experience building SSIS Packages
  • Oracle experience
  • Data Visualization Tools experience. Familiarity with Qlik, Power BI, or Tableau for reporting and analytics
  • Automation & scripting experience. Ability to automate tasks using shell scripts or configuration management tools
  • Cloud integration experience. Experience integrating Epic environments with cloud platforms (Azure, AWS) for backup or analytics workloads
  • Demonstrated familiarity in developing and maintaining SSIS packages

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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