The Travelers Companies, Inc

Data Scientist - Customer Experience GenAI

The Travelers Companies, Inc • $132K — $219K *
Hartford, CT 06106Hybrid
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's degree in STEM, Statistics, Mathematics, or related analytical field.
  • 3 years of relevant experience in data science or analytics.
  • Strong knowledge of Generative AI technologies and procedures.
  • Hands-on experience with statistical modeling and analysis techniques.
  • Proficient in programming languages such as Python for data analysis.

Responsibilities

  • Assist in designing and developing advanced analytical solutions.
  • Communicate findings and insights to business partners and stakeholders.
  • Experiment with emerging AI technologies for scalable solutions.
  • Support the implementation of approved Generative AI tools.
  • Mentor junior analysts and facilitate onboarding for new talent.

Benefits

  • Comprehensive health insurance coverage from day one.
  • Dollar-for-dollar 401(k) matching up to 5% of eligible pay.
  • Minimum of 20 days Paid Time Off annually, plus nine company holidays.
  • Access to a wellness program that includes mental health resources.
  • Opportunities for employee volunteering and matching gift contributions.
Full Job Description
Job Category
Data Science

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$132,800.00 - $219,100.00

Target Openings
1

What Is the Opportunity?
Travelers Data Scientists are taking the organization to the next level of intelligence by using advanced statistical techniques and machine learning algorithms, and Generative AI. As a Data Scientist, you will work with business partners to tell the story using data by identifying challenges and opportunities for data analysis and experiments. You will build models that solve key business challenges and enhance our customer experience. This includes helping to design, build, and evaluate Generative AI solutions and supporting the implementation of approved GenAI tools for AI enablement.What Will You Do?
  • Assist in design and development of analytical and Generative AI solutions.
  • Share knowledge with the community through discussions, presentations, or peer reviews.
  • Begin to set and manage expectations with business partners for small projects, and with guidance, identify potential conflicts and build consensus.
  • Assist in the design, development, and evaluation of Generative AI solutions; experiment with emerging AI technologies and help move successful prototypes toward scalable, production-ready capabilities.
  • Support the implementation and enablement of approved GenAI tools through hands-on partnership with users.
  • Communicate analysis, insights, and results to manager, peers and business partners and with guidance, tailor communication to the audience.
  • Become a mentor or resource for less experienced analytic talent, onboard new employees and interns, and provide support for intern recruiting and talent assessment efforts.
  • Support various training and skill development initiatives
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Master's in STEM related field or equivalent.
  • 3 years of related experience.
  • Strong working knowledge of modeling/GenAI/ research/analytics or actuarial required.
  • Foundational knowledge of GenAI, including prompt design, tool use, RAG pipelines, grounding/attribution, and hallucination mitigation.
  • Relevant statistical analysis work experience required.
  • Strong Knowledge of statistical techniques with the ability to read/revise/ review statistical software programs.
  • Ability to develop models and interpret model results.
  • Understanding of advanced statistics underlying data models.
  • Ability to apply emerging statistical procedures to work.
  • Strong knowledge in: GenAI, Regression, Classification, Machine Vision, Natural Language Processing, Deep Learning and Statistical modeling.

Skills:

  • Statistical Methods
  • Model Evaluation
  • Presentations
  • Lifelong Learning
  • Adaptability
  • Business Intelligence (BI)
  • Technical Communication
  • Predictive Modeling
  • Generative AI
  • Data Storytelling
  • Python (Programming Language)
  • Data Analysis
  • Decision Making
  • Problem Solving
  • Critical Thinking
  • Working Independently

What is a Must Have?
  • Master's degree in Statistics, Mathematics, Decision Sciences, Actuarial Science or related analytical STEM field plus two years of experience or any suitable and equivalent combination of education and work experience.
  • Heavy concentration in mathematics, including statistics and programming, business intelligence/analytics, as well as data science tools and research using large data sets.
  • Additional verification of specific coursework will be required.

What Is in It for You?
  • Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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