ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

• Platform Management & Administration

• User & Access Management

• Workflow Support & Quality Assurance

• Training & User Enablement – Assist in delivering training sessions, demos, and office hours

• Develops, maintains, and improves deployment pipelines for the platform. Maintains and ensures operational metadata (logs, performance metrics, etc.) are available for diagnostics.

• Implement effective technical solutions by providing problem analysis and resolution in a timely manner and explain and interpret complex, difficult, or sensitive information.

• Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production.

• Build in and maintain security controls and monitoring in support of company standards.

• Provide solutions to solve problems of moderate to high complexity and exercise judgment based on the analysis (e.g. modeling, testing, etc.) of multiple sources of information.

• Lead small data engineering projects with manageable risks and resource requirements; plays significant roles in larger, more complex initiatives.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree and four to seven years of experience in systems engineering or administration or equivalent education and related training or experience.

• In-depth knowledge of Linux, Unix, Windows Shell Programming, Python, Git, Networking, Storage Systems, data/BI/ content/ document composition platforms 

• Previous experience in planning and managing IT projects.

• Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information

• Effective verbal and written communication skills

Preferred Qualifications:

• Bachelor’s degree in computer science, computer engineering or related degree and eight years of experience or an equivalent combination of education and work experience

• Knowledge of specific applications, technology platforms, programming languages, systems, or business segments

• Banking or financial services experience. Knowledge of one or more of the following: Solid foundation in engineering Data or BI, platform architecture and design with strong analytical and debugging skills

• Professional experience managing resilient platforms or services and scaling at an enterprise level

• Proven track record of treating data/analytics platforms as products, with ownership of user experience, adoption, and continuous improvement

• Demonstrated experience improving platform usability, developer experience, and adoption across internal users (not limited to operational support)

• Strong strategic thinking capability with the ability to move beyond reactive support and proactively drive platform enhancements, standards, and roadmap initiatives

• Experience with Open Source tools and frameworks

• Experience with cloud technologies, such as AWS, Azure, or GCP

• Experience using web servers, application containers, caching technologies

• Experience with build tools, such as Git, Maven, and Jenkins. 

• Proven ability to write comprehensive unit and integration tests

• Experience with Windows and PowerShell

• Knowledge of HashiCorp vaulting solution

• Knowledge of MongoDB

• Knowledge of SQL Server (potential future state)

• Demonstrated product mindset with experience treating platforms/tools as products

• Experience improving user experience, adoption, or usability of internal platforms

• Ability to think strategically beyond operational support

***This position is onsite, office-centric (5 days a week), based in a Truist core location (Atlanta, GA or Charlotte, NC)

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.