Data Center IT Operations Manager

Compass Datacenters • $110K — $130K *
Dallas, TX 75217In-Person
Information Technology
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in IT operations, specifically in datacenter environments
  • Strong background in server administration and virtualization technologies
  • Proficiency in network management and performance monitoring
  • Experience with security operations and incident response
  • Demonstrated leadership and team management capabilities
  • Familiarity with compliance frameworks such as NIST or CIS

Responsibilities

  • Oversee administration of Windows Server and virtualization technologies
  • Ensure the production network maintains optimal performance
  • Configure and manage monitoring and alerting tools
  • Manage identity services including Active Directory and DNS
  • Develop backup and recovery strategies and conduct regular tests
  • Triage security incidents and manage vulnerability patching
  • Forecast resource needs based on site launches and growth metrics
  • Lead and develop a team of administrators while managing vendor relations

Benefits

  • Medical, Dental, and Vision insurance
  • Voluntary benefits options
  • 401K plan
  • Unlimited PTO for US-based employees
Full Job Description
Role Summary

This role is responsible for keeping Compass Datacenters' internal IT environments running once facilities are live and in production. That covers the servers, networking, storage, and security infrastructure that supports our operations-not customer colocation environments.

You'll manage the team that handles day-to-day administration, monitoring, patching, and incident response across all production sites. When something breaks at 2 AM, your team is the one that gets the call. When we need to plan capacity for the next round of site launches, you're the one building that plan. This is a hands-on leadership role-you need to be close enough to the technology to make good calls, and experienced enough as a manager to build and run a reliable team.

What You'll Own

Production Infrastructure Operations
  • Server and compute: Oversee administration of Windows Server, VMware/Nutanix virtualization clusters, and associated storage environments across all production sites.
  • Network operations: Own the health and performance of the production network-switches, routers, firewalls, load balancers, and WAN connectivity. Coordinate with the design team on changes and upgrades.
  • Monitoring and alerting: Make sure monitoring tools are configured, thresholds are tuned, and alerts go to the right people. Reduce noise so the team can focus on what matters.
  • Directory and identity services: Manage Active Directory, DNS, DHCP, and identity/access management across the environment.
  • Backup and recovery: Own the backup strategy and make sure restores actually work. Run periodic recovery tests-don't wait for a real disaster to find out.

Security Operations
  • Incident triage: Serve as the escalation point for security alerts from EDR/MDR tools. Make sure threats are investigated, contained, and resolved-not just acknowledged.
  • Patching and vulnerability management: Run the patching cycle across servers, network gear, and endpoints. Track vulnerabilities, prioritize based on actual risk, and close them out on a schedule.
  • Firewall and access control: Ensure firewall rules, WAF configurations, and access policies stay current and hardened. Clean up stale rules regularly.
  • Compliance alignment: Work within established security frameworks (NIST, CIS, or whatever Compass adopts) and support audit and compliance activities as needed.

Planning and Lifecycle Management
  • Capacity planning: Track utilization across compute, storage, and network resources. Forecast needs based on site launch schedules and growth.
  • Lifecycle management: Maintain a hardware and software lifecycle plan. Know what's approaching end-of-life, what needs to be refreshed, and when.
  • Budget ownership: Own the IT operations budget. Track spend against forecast, manage renewals, and make the case for capital when it's needed.
  • Site onboarding: Receive new sites from the construction/design team after commissioning. Validate that systems are built to standard and ready for production support.

Team and Vendor Management
  • Direct management: Lead a team of systems and network administrators. Set clear expectations, run regular 1:1s, do real performance reviews, and invest in developing your people.
  • On-call and coverage: Build and maintain an on-call rotation that provides 24/7 coverage without burning the team out.
  • Vendor relationships: Manage relationships with hardware, software, and support vendors. Own contract renewals, escalations, and service-level accountability.
  • Incident management: Run the incident response process for major outages. Lead root cause analysis after the fact and make sure corrective actions actually get implemented.

Benefits:

Medical | Dental | Vision | Voluntary | 401K | Unlimited PTO for US based Employees

About Compass Datacenters

Compass, Inc. is an American licensed real estate broker that utilizes the Internet as a marketing medium with the use of real estate technology. Compass employs more than 20,000 agents who earn a percentage of the selling price and give 15 to 30 percent on each sale to Compass. Compass specializes in high-margin, luxury homes in upscale markets. Founded in 2012, the company is headquartered in New York City. The company provides software to real estate agents. Compass is the first company to have built a proprietary mobile app for real estate agents. Compass operates in 20 U.S. markets including New York, Philadelphia, Boston, Washington D.C., Dallas, South Florida, San Francisco, Chicago, Los Angeles, Aspen, The Hamptons, Santa Barbara and Newport Beach. Compass has raised a total of US$1.5 billion from investors such as Founders Fund, Wellington Management and Institutional Venture Partners, Fidelity Investments, Dragoneer Investment Group, Canada Pension Plan Investment Board and SoftBank Vision Fund. Compass was named Mid-Sized Business of the Year by the Manhattan Chamber of Commerce in 2015. Compass was named to Crain's Fast 50, Inc. 5000, and Glassdoor's Best Places to Work in 2018. Compass received a Webby Award for Best Real Estate Website, and was named to Fast Company's Best Workplaces for Innovators in 2019. Compass won the 2020 Webby People’s Voice Award for Real Estate in the category Web.
Learn more about Compass Datacenters
Industry
Information Technology
* Ladders Estimates
Ad banner background

Get Ready For Your
Next Interview

More Jobs at Compass Datacenters

More Information Technology Jobs

Find similar Data Center IT Operations Manager jobs:

NationwideDallas, TX