Roles & Responsibilities Shift Management Service Now Data center Queue Monitoring / Provide Support to L3 Teams during Network Upgrade / Server Patching etc.
Technical/Functional Skills: - Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing Also, perform hardware decommissions and cable removal.
- Coordinate DCS IT asset redundant power requirements with appropriate facilities staff to ensure proper load balance and fail-over capacity to avoid cascading failures
- Prepare and coordinate incoming/outgoing shipments.
- Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and processed.
- Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections; swap out failed components; hardware upgrades; testing of copper and fiber cables; handling storage media; and enter troubleshooting commands)
- Grant site access to vendors and/or escort 3rd parties requiring Data Center access for approved activities, and ensure their compliance with site standards
- Carry out daily housekeeping checks of the data halls, and record findings.
- Support service management and related processes (e.g., service request, incident, and change) by creating, updating, approving, and closing associated assigned tickets.
- Ensure that method statements and risk assessments are prepared and used for all tasks undertaken-always completing safe working practices.
Experience Required: - Serves as the first responder to investigate any issues or concerns relating to the Data Center systems
- Activities typically include conducting fault diagnostics/rectifying hardware failures and network channel connectivity; installing, relocating, and decommissioning of DCS IT equipment (servers, switches, routers etc); cable installation, hardware upgrades, and replacing failed components; and, overall, general maintenance & housekeeping of the DCS IT services.
Education : Graduation in IT
Mandatory SkillsData Center Operations / Server & Network Hardware Support/ Rack & Stack/ Structured Cabling/ Remote Hands Support/Hardware Troubleshooting/ Incident/Change/Service Request Management/Vendor Coordination/ Basic Network Knowledge /Server Management
