Key Responsibilities:
Data Integration & Aggregation
• Consolidate and integrate data across HR Technology platforms, including:
o Oracle Fusion HCM
o ServiceNow (HRSD)
o Azure DevOps (ADO)
o Adobe Experience Manager (AEM)
• Design and deliver reporting solutions that highlight:
o Operational performance (intake trends, incidents, SLAs)
o Platform health and system usage metrics
o Executive-level summaries for leadership reporting
• Develop data visualizations that are clear, compelling, and actionable
• Deliver insights tailored to both executive leadership and operational teams
ADO & ServiceNow Reporting Expertise
• Develop reporting across:
o ADO (epics, features, user stories, throughput, velocity)
o ServiceNow (cases, incidents, requests, trend analysis, resolution metrics)
• Analyze data to identify:
o Trends and patterns
o Operational gaps
o Opportunities for process improvement
AI-Driven Insights & Automation
• Leverage AI tools and techniques to:
o Automate data aggregation and reporting processes
o Surface predictive insights and trends
o Improve data quality and reporting efficiency
• Recommend innovative approaches to enhance reporting capabilities and
scalability
Stakeholder Engagement
• Partner closely with HR Technology and cross-functional teams to:
o Gather and clarify reporting requirements
o Translate business questions into analytical frameworks and outputs
o Present insights and recommendations in a clear, business-friendly manner
Required Qualifications:
• 5+ years of experience in data analytics, reporting, or business intelligence
• Strong experience with HR Technology platforms (Oracle Fusion HCM, ServiceNow, ADO preferred)
• Advanced data visualization skills (e.g., Power BI, Tableau, or similar tools)
• Experience integrating and aggregating data across multiple systems
• Strong analytical and problem-solving skills with attention to detail
• Ability to communicate complex data insights to both technical and nontechnical stakeholders
Preferred:
• Experience working in HR Technology or enterprise platforms
• Familiarity with AI/ML tools for data analysis or automation
• Experience with executive-level reporting and dashboard creation
• Knowledge of Agile metrics and delivery reportin
