About the RoleWe're hiring a Data & AI Program Manager to support a Fortune 100 technology company. This role sits at the intersection of data strategy and applied machine learning, owning the end-to-end data lifecycle that fuels natural language processing (NLP) applications and large language model (LLM) development. You'll define what "good data" looks like for a range of NLP use cases, build the guidelines and pipelines to get there, and partner closely with data engineering, data science, and ML teams to turn high-quality annotated data into measurable model performance gains.
This is a full-time position (W2 or 1099 is fine). You would be employed by Cyborg Mobile but placed with our client working full-time there and reporting to a manager there. We're looking for someone who is a self-starter, self-sufficient, and able to execute with little direction. This is a remote position (Washington candidates preferred).
What You'll Do- Conduct market and user research to understand data needs and expectations across various NLP applications and domains
- Define data specifications, scope, and sourcing strategy for each use case and domain
- Design judgment guidelines and instructions for data annotation, validation, and quality control
- Deliver datasets, schemas, guidelines, and annotations that meet approved specifications, scope, and sourcing requirements
- Manage the end-to-end data annotation process
- Analyze data quality metrics (accuracy, consistency, coverage, and diversity) and turn findings into actionable recommendations
- Implement approved data quality improvement actions
- Collaborate with client data engineers, data scientists, and machine learning engineers to integrate annotated data into production pipelines, support LLM fine-tuning, and evaluate model performance and impact
- Identify data gaps and opportunities; propose new data sources, methods, and features to improve data quality and model outcomes
- Communicate data vision, strategy, and results to internal and external stakeholders, including product owners, engineers, researchers, customers, and partners
- Prepare and deliver data reports, presentations, and demos using client-approved formats and channels
What We're Looking For- Experience in NLP data strategy, annotation program management, or a related data quality/linguistics role
- Strong understanding of data annotation workflows, guideline design, and inter-annotator quality control
- Familiarity with LLM training/fine-tuning pipelines and how annotated data feeds model evaluation
- Analytical mindset with the ability to translate quality metrics into concrete improvement plans
- Excellent stakeholder communication skills - comfortable presenting to both technical and non-technical audiences
- Experience working in large, matrixed corporate environments
Must Haves- Customer centric
- Good with follow through
- Has skills to build Agents, PowerBI dashboards, Sharepoint list management, coding agents like Codex, Claude Code, Github copilot
