Ameren Corporation

Damage Prevention and Claims Program Manager

Ameren Corporation • $88K — $137K *
Saint Louis, MO 63129In-Person
Energy & Utilities
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 5+ years of relevant experience (damage prevention, claims adjusting, negotiations)
  • Proficiency in oral and written communication
  • Experience with Microsoft Office Suite
  • Knowledge of Ameren systems including OAS and Maximo

Responsibilities

  • Oversee the Damage Claims process
  • Act as subject matter expert for internal processes affecting damage claims
  • Administer Facilities Damage Claims Lists and SharePoint site
  • Conduct data integrity reviews for State and Federal reporting
  • Communicate performance metrics and identify gaps to stakeholders
  • Liaise between departments for billing and disputes
  • Facilitate negotiations for large claim settlements
  • Recover difficult damages, escalated through internal collections

Benefits

  • Participation in the Ameren Missouri membership in MO811
  • Training support for colleagues in Damage Prevention and Claims
  • Emergency call-out responsibilities
  • Opportunities for professional development
  • Participation in meetings with contractors to enhance performance
Full Job Description
About The Position

The Damage Prevention and Claims Program Manager will be part of Ameren Missouri's Damage Prevention and Damage Claims Oversight Group. This position is responsible for oversight of the Damage Claims process including appropriate recovery mechanisms as well as supporting the Group's administrative tools for ensuring compliance with State and Federal regulations as an underground utility owner, and contract administration of Ameren Missouri locate vendors. This role also serves as a subject matter expert on Missouri's 811 and other excavation regulations.

Key responsibilities include:

  • Oversight of the overall Damage Claims process
  • Serve as subject matter expert when internal work order management, billing systems, or other internal processes that impact damage claims billing and recovery change
  • Administer Facilities Damage Claims Lists and associated SharePoint site, as well as supporting associated apps and PowerBI dashboards
  • Ensure integrity of data used for State and Federal Reporting requirements and underground damage dashboard by performing reviews and audits of the Facilities Damage List and providing feedback to coworkers necessary to close gaps and improve quality of data
  • Communicate key performance metrics to internal stakeholders, identifying gaps and opportunities
  • Serve as liaison between Credit and Collections department and division personnel to address billing questions and disputes, and provide information for PSC complaints
  • Serve as liaison to Ameren's third-party claims administrator to review excavation damages alleged by Ameren crews and ensure appropriate root cause analysis and follow up are performed to either dispute the bill or provide feedback to construction supervision to avoid future damages
  • Negotiate settlements needing management approval working with Manager and division leadership on large dollar amount reductions and write-offs
  • Lead the pursuit of difficult-to-recover damages by alerting Credit and Collections to escalate internal collection efforts on high-risk excavators and large losses, leveraging internal relationships to recover from alliance contractors and utility owners, and pursuing legal actions when necessary.
  • Collect, review and package all documentation needed by internal and outside counsel to pursue legal action, working with division personnel to establish alignment and secure necessary representation in legal recovery efforts.
  • Provide administrative reports and participate in locator performance meetings and communication with locate contractors to address performance concerns, resolve issues, and pursue improvement opportunities
  • Ensure appropriate penalties are assessed locate vendors, track damage ratios and root causes ensuring contract adherence
  • Monitor and administer purchase orders and payments working with financial support coworkers to ensure appropriate forecasting
  • Participate and support locate billing audits.
  • Act as system administrator to manage the use of the Ameren ticket management system
  • Provide support and training to Ameren coworkers in Damage Prevention workgroups and coworkers engaged in the Damage Claims process
  • Serve as Administrator of Ameren Missouri membership in MO811 including map updates, billing, and management of District Codes
  • Demonstrate a comprehensive knowledge and understanding of Missouri 811 regulations, Missouri Common Ground Alliance Best Practices, Pipeline and Hazardous Material Safety Administration, the Missouri Public Service Commission, and the Missouri Attorney General applicable to an underground utility owner
  • Serve in capacity of Damage Prevention Specialist as needed


Qualifications

Bachelor's degree required. Five or more years of relevant experience (e.g., damage prevention, property casualty claims adjusting, damage claims settlement negotiations, field operations support, etc.) required. May consider an associate's degree with seven years of experience or nine years of relevant experience in lieu of degree.

In addition to the above qualifications, the successful candidate will demonstrate:

Proficiency with oral and written communications skills required. Proficiency with PC applications, particularly the Microsoft Office Suite of systems required. Working knowledge of Ameren systems including OAS and Maximo required. Proven ability to quickly establish credibility with internal and external stakeholders through individual contact required. This position is subject to call-out outside of normal business hours including emergency callouts for storm response and third-party damages.

Compensation Range:
$88,500.00 - $137,200.00

At Ameren, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including annual incentive payments based on individual and company performance.

If end date is listed, the posting will come down at 12:00 am on that date:

About Ameren Corporation

Ameren Corporation (Ameren) is a utility holding company. The Company’s principal subsidiaries are Union Electric Company (Ameren Missouri) and Ameren Illinois Company (Ameren Illinois). The Company's segments include Ameren Missouri and Ameren Illinois. Ameren Missouri operates a rate-regulated electric generation, transmission and distribution business, and a rate-regulated natural gas transmission and distribution business in Missouri. Ameren Illinois operates a rate-regulated electric and natural gas transmission and distribution business in Illinois. AER consists of non-rate-regulated operations, including Ameren Energy Generating Company (Genco), AmerenEnergy Resources Generating Company (AERG) and Ameren Energy Marketing Company (Marketing Company). In December 2013, the Company announced that it has completed the divestiture of its merchant generation business, formerly known as Ameren Energy Resources Company, LLC (AER).

Ameren Corporation Careers

Join Ameren Corporation, a leading energy company, where innovation, leadership, and a commitment to diversity and sustainability power our future. At Ameren, we’re more than just an energy company. We’re a vital community partner dedicated to powering the quality of life for millions across the United States.

Work You’ll Do

At Ameren Corporation, you’ll be part of a team that values growth, professional development, and diversity training. Our job opportunities span a range of disciplines, offering positions that challenge your skills and inspire innovation. Whether you’re an experienced professional or seeking your first internship, Ameren provides the resources and support to build a meaningful career.

Join Our Market-Leading Team

Ameren is home to some of the industry’s most dedicated professionals, driving change and transformation in the energy sector. Our leadership in integrating sustainable and innovative energy solutions allows us to lead the market in customer satisfaction and infrastructure development.

Innovative Work

Engage in work that matters. With projects that range from advancing renewable energy technologies to enhancing grid reliability, your work at Ameren Corporation will contribute to a sustainable future. Our team of over 9,000 dedicated employees is committed to innovation that meets today’s needs and anticipates tomorrow’s challenges.

Career Development

Ameren is committed to the professional growth of every team member. With comprehensive benefits, competitive salary packages, and extensive diversity training, we ensure that our employees are equipped to grow in their careers. Leadership development programs and continuous learning opportunities are integral to fostering our culture of growth and innovation.

Explore Job Opportunities

Ameren Corporation offers a variety of career paths, including engineering, customer service, and corporate support roles. Each position at Ameren is a building block to a successful career, offering hands-on experience and opportunities for advancement.

Internship Programs

Kickstart your career with an Ameren internship. Gain invaluable industry experience, develop essential skills, and build your professional network. Our internships provide a robust introduction to the energy sector, with mentorship from seasoned industry leaders.

Be Part of Our Culture

Ameren’s culture is centered on integrity, safety, and respect for our employees, customers, and the environment. Join a team that values collaboration and is dedicated to making a positive impact.

Hiring Process

Embark on your Ameren journey by exploring open positions that match your skills and interests. Our hiring process is designed to be transparent and engaging, starting from your initial application and resume submission to interviews and employment offers. We look for innovative, curious, and driven individuals who are ready to join our mission.

Stay Connected

Keep up to date with the latest at Ameren: - **Search Ameren Jobs**: Find and apply for positions that align with your career goals. - **Read Careers Blog**: Get insights from Ameren professionals about working in the energy sector. - **Job Alert Emails**: Customize your subscription to receive updates on job openings and company news. Join Ameren Corporation today and power your career with a company that’s leading the way in energy innovation and sustainable growth.
Learn more about Ameren Corporation
Size
9,116 employees
Market Cap
$23 billion
Industry
Energy & Utilities
Net Income
$871 million
Founded
1881
5 Year Trend
+1%
Revenue
$5.7 billion
NASDAQ
AEE
* Ladders Estimates

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