About the roleAs a D365 F&O Functional Consultant, you will make an impact by supporting the implementation, configuration, testing, and ongoing support of Microsoft Dynamics 365 Finance & Operations solutions. You will contribute to Finance and Supply Chain workstreams, assist with integrations, and support successful project delivery through documentation, testing, and user enablement activities. You will be a valued member of the Cloud Infrastructure and Security team working collaboratively with the Senior Manager.
In this role, you will- Prepare, maintain, and update test scripts and test scenarios.
- Execute manual test cases and document testing outcomes.
- Support D365 F&O configuration activities based on business requirements.
- Develop and maintain configuration, process, and project documentation.
- Create user guides, knowledge articles, and training materials.
- Support Finance module testing, reconciliation validation, transaction verification, and reporting requirements.
- Participate in integration testing and validation of inbound and outbound interfaces.
- Document interface mappings, integration test results, and process workflows.
- Support issue tracking, defect validation, troubleshooting, and resolution activities.
- Log, categorize, analyze, and track support tickets and user-reported issues.
- Support incident management, service request management, hypercare, and post-go-live activities.
- Maintain support knowledge repositories and operational documentation.
- Escalate complex functional issues to senior consultants or support leads as required.
Work modelWe strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered- 5+ years of experience with Microsoft Dynamics 365 Finance & Operations.
- Strong experience as a D365 Finance Functional Consultant.
- Experience with General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets, Cash Management, Project Management, and Expense Management.
- Excellent experience with D365 Supply Chain Management.
- Experience with D365 Electronic Reporting.
- Experience supporting Finance reconciliations, transaction validation, and reporting requirements.
- Knowledge of ERP integrations, interface mappings, inbound/outbound interfaces, and integration testing.
- Experience with incident management, service request management, defect resolution, and user support activities.
- Experience creating functional documentation, user guides, knowledge articles, and training materials.
- Strong analytical, troubleshooting, and stakeholder communication skills.
These will help you stand out- Experience with country-specific localization and statutory compliance requirements.
- Experience with Independent Software Vendor (ISV) solutions integrated with D365 Finance & Operations.
- Experience supporting complex Finance and Supply Chain integrations.
- Familiarity with ticketing systems and SLA-driven support environments.
- Experience supporting users during hypercare and post-go-live periods.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Total compensation We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $90,000.00 - 105,000.00 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant's discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
