Position: D365 F&O Functional Analyst Shift: 40 hours | Full-time Department: IT Location: Richmond, BC, Canada Reports to: Manager, IT Analytics & Reporting Reporting to the Manager, IT Analytics & Reporting, the D365 F&O Functional Analyst plays a key role focused on the day-to-day operation, configuration and ongoing support of our Microsoft Dynamics 365 Finance & Operations (ERP) platform. This is 4 days on-site role and has no direct reports. YOUR ROLE • Platform operations & administration • Day-to-day administration of D365 F&O including security, role management, licensing and environment health • Help coordinate the two Microsoft release-wave upgrades each year - scheduling, regression testing with the business, and validation before cutover • Monitor environment health • Maintain documentation of configurations, integrations and standard operating procedures • Functional configuration & support • Configure and support core modules - finance, procurement, inventory and warehouse, production control and project management • Run and triage the support ticket queue • Master data governance - helping the business maintain and monitor master data according to established standards • Project execution • Deliver enhancement work from requirements through go-live • Gather and document requirements, then confirm them back with the business • Work alongside our F&O developer • Reporting & business intelligence • Maintain and extend our existing Power BI reports built on D365 F&O data • Build straightforward new reports and dashboards in response to business requests • Investigate and resolve reporting discrepancies, working back to the underlying ERP data • Users & communication • Run user training and onboarding as new capabilities go live • Provide clear, timely status updates to the program lead and stakeholders • Translate business needs into platform terms, and platform behavior into business language Qualifications and Experience: • 3+ years hands-on with D365 F&O in a functional analyst, administrator or support role • Platform administration experience - security and role management, licensing, environment health, patching and release waves • Functional configuration and support experience across core modules • Master data requirements - parts, BOMs, customer, vendor and accounting masters • A track record of delivering work to deadlines, time estimates, user buy-in and adoption. • Ticket-queue discipline - efficiently run and triage a support load • Data Management - understanding of ERP data structure and data entities • Basic to intermediate Power BI - creates, maintains and extends reports • Clear user-facing communication - requirements gathering, training and status updates Preferebly with: • Manufacturing or engineer-to-order industry background • Light X++ or similar exposure - enough to converse with a developer, not to develop • Data integration and interface familiarity, particularly ERP-to-BI • Exposure to CM2, ISO 9001 or other structured quality assurance protocol • Familiar with Excel Add-ins and VBA • Familiar with Power Automate What success looks like - YEAR ONE • Platform administration is routine, documented and predictable • The support queue is triaged and current, with response and resolution times trending down • Assigned enhancement work lands on schedule and is adopted by users • Master data is maintained to standard and trusted by the business • Users come to you first with D365 questions, and get consistent answers Competencies, Skills & Abilities: • Strong analytical skills and ability to research technical solutions. • High attention to detail and commitment to quality. • Ability to manage priorities, make informed decisions, and work with minimal supervision. • Effective communicator who can collaborate across with different stakeholders. • Proactive, innovative, and eager to improve systems, processes, and user experience. WHITEWATER COMPETENCIES • Accountability - We do what we say • Collaboration - We work well together • Customer Focus - We know and respond to our customers • Communication - We listen to and understand each other • Authenticity - We are honest and trust each other • Resilience - We deal effectively with pressure, are persistent and optimistic • Flexibility & Adaptability - We are willing and able to respond to changing circumstances