The Travelers Companies, Inc

Cybersecurity Ops Technologist I (Email Security)

The Travelers Companies, Inc • $99K — $163K *
Atlanta, GA 30349In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Degree or Certificate in Cybersecurity, Computer Science, or related field.
  • 3+ years of direct email security engineering experience, preferably with Proofpoint.
  • Experience with another leading secure email gateway platform accepted if comparable administration skills are demonstrated.
  • Proven track record in managing quarantine policies and high-volume email environments.
  • Deep understanding of DKIM, SPF, and DMARC protocols and their configurations.

Responsibilities

  • Administer and optimize the Proofpoint email security platform.
  • Design and maintain mail flow policies and secure email gateway rulesets.
  • Develop and manage DKIM, SPF, and DMARC strategies for multiple domains.
  • Troubleshoot complex email relay configurations across hybrid systems.
  • Analyze threat intelligence to enhance detection rules for phishing and malware campaigns.
  • Collaborate with the SOC to create automated email threat response playbooks.
  • Serve as a technical liaison for email security inquiries and analysis.

Benefits

  • Health insurance from day one for employees and eligible family members.
  • Generous retirement contributions and the option for student loan payment assistance.
  • Minimum of 20 days Paid Time Off annually plus nine company holidays.
  • Wellness program providing resources for mental health and daily life support.
  • Encouragement and support for community involvement and volunteerism.
Full Job Description
Job Category

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$99,100.00 - $163,400.00

Target Openings

1

What Is the Opportunity?

Cybersecurity operations is responsible for the identification, protection, detection, response and disruption of cybersecurity events across Travelers through critical analysis, threat intelligence gathering, and agile cybersecurity techniques to assess, support, and resolve cyber incidents. Within Cybersecurity Operations, our Email Security team protects a complex messaging environment with a hybrid architecture spanning more than 50,000 mailboxes. As a Cybersecurity Ops Technologist I on this team, you will own the day-to-day administration, configuration, and optimization of our Proofpoint infrastructure, acting as the subject-matter authority on email threat prevention, authentication, and mail flow across Travelers. This is a hands-on technical operations role for someone who has deep, product-level expertise in enterprise email security and is ready to apply that expertise at scale.What Will You Do?
  • Administer and optimize our enterprise Proofpoint deployment - including Targeted Attack Protection (TAP), Threat Response Auto-Pull (TRAP), Secure Email Relay, Adaptive Email Security/Email DLP, Email Isolation, and Email Fraud Defense - to protect a hybrid M365/on-premises Exchange environment.
  • Design, configure, and maintain secure email gateway rulesets, mail flow policies, and quarantine management strategies, balancing threat containment against business continuity across 50,000+ mailboxes.
  • Own DKIM, SPF, and DMARC strategy end-to-end: authoring and maintaining records, tuning alignment and enforcement policies, and troubleshooting authentication failures across multiple sending domains and third-party senders.
  • Manage and troubleshoot complex mail relay and connector configurations spanning Microsoft 365 and on-premises Exchange, ensuring reliable mail flow through the Proofpoint gateway.
  • Analyze internal and external threat intelligence and TAP telemetry to identify emerging phishing, BEC, and malware campaigns targeting the organization, and tune detection rules and policies in response.
  • Partner with the SOC to build and refine automated response playbooks for email-borne threats, including TRAP-driven message remediation.
  • Serve as the email security escalation point of contact for operational inquiries and troubleshooting, providing technical analysis on message trace, header forensics, and delivery/authentication failures.
  • Evaluate and integrate complementary controls such as M365 Defender for Office 365 (Safe Links, Safe Attachments, Threat Explorer) to strengthen a layered email defense strategy.
  • Communicate email threat trends, platform health, and risk posture clearly to security leadership and business stakeholders.
  • Perform other duties as assigned.
What Will Our Ideal Candidate Have?
  • Degree or Certificate in Cybersecurity, Computer Science, or related field.
  • 3+ years of dedicated email security engineering experience, including substantial hands-on administration of the Proofpoint platform (TAP, TRAP, Secure Email/Secure Email Relay, Adaptive Email Security, Email Isolation, Email Fraud Defense, CLEAR) within a large enterprise deployment - strongly preferred for this role.
  • Alternatively, multiple years of comparable, production-level depth administering another leading secure email gateway platform (e.g., Mimecast, Cisco Secure Email/IronPort, Microsoft Defender for Office 365, Abnormal Security, Barracuda), with demonstrated command of secure email gateway architecture and policy management at scale.
  • Proven experience configuring and managing quarantine policies, end-user digest and release workflows, and gateway rulesets in a high-volume mail environment.
  • Deep working knowledge of DKIM, SPF, and DMARC; able to independently design authentication strategy, diagnose alignment/enforcement failures, and manage third-party sender exceptions.
  • Solid understanding of email relay architecture, MX/connector design, and mail flow troubleshooting in a hybrid Microsoft 365 and on-premises Exchange environment.
  • Experience working within an Email Security group or an email-focused response function of a SOC, with familiarity in incident handling methodologies as applied to phishing, BEC, and email-delivered malware.
  • Understanding of M365 Defender for Office 365 and how it complements a Proofpoint-led defense-in-depth strategy is a plus.
  • Ability to translate technical email threat findings into clear risk insights for both technical and non-technical stakeholders.


What is a Must Have?
  • Bachelor's degree or its equivalent in work experience.
  • 2 years of experience working in a Technology related field or role.


What Is in It for You?
  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

About The Travelers Companies, Inc

Travelers is an insurance leader, committed to keeping pace with the ever-changing needs of their customers and anticipating their needs for the future. There is no stronger testament to their dedication to protecting customers from loss than their continued innovation and ability to transform their industry. In fact, from the first-ever auto and space travel policies and hybrid car discount, to the 2009 founding of The Travelers Institute for public policy, their history of advancements has propelled their company—and their industry—towards ever higher standards for customers. Travelers is a company that works hard at the science of what they do: they analyze information, process perspectives and measure results to create the best combination of products and services. They work equally hard at customer service and how they interact with the people whom they do business. Over the years, they've strived to earn their customer's loyalty by continually improving their abilities to listen and respond to their needs.

The Travelers Companies, Inc Careers

Join the vibrant team at The Travelers Companies, Inc, a leader in the insurance industry, and propel your career to new heights with a company known for its commitment to innovation, leadership, and professional growth.

Explore Job Opportunities and Growth

At The Travelers Companies, Inc, we offer a plethora of job opportunities that cater to a variety of skills and professional interests. Whether you're seeking a position in management, customer service, underwriting, or IT, we have a place for you. Our commitment to professional growth means we provide unparalleled career advancement tools and leadership training to help you climb the ladder of success.

Internship Programs: A Gateway to Employment

Kickstart your career with our dynamic internship programs. These opportunities are designed not just to teach, but to challenge and expand your understanding of the industry. Internships at Travelers are a perfect way to enhance your resume and gain valuable real-world experience, making you a competitive candidate for future employment.

Culture and Benefits

At The Travelers Companies, Inc, we pride ourselves on a culture that fosters diversity, networking, and innovation. Our team is our family, and we support each other's professional and personal growth. The benefits at Travelers are comprehensive, designed to meet the diverse needs of our employees, including health, wellness, and continuous education.

Hiring Process: What to Expect

Our hiring process is straightforward and transparent, designed to find passionate, curious, and solution-driven team players. From the initial application and resume submission to the interview, we ensure that every candidate is treated with respect and given a fair chance to demonstrate their capabilities.

Career Development and Training

We believe in nurturing talent and providing our team with the tools they need to succeed. Our career development programs include professional training, diversity training, and skills enhancement workshops. These resources are tailored to foster innovation and empower our employees with the latest industry knowledge and best practices.

Join Our Team

Are you ready to explore the exciting career opportunities at The Travelers Companies, Inc? Search open positions that match your skills and interests. We are always looking for individuals who are driven to innovate and lead.

Stay Connected

Keep up to date with the latest news, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the rewarding opportunities that await at The Travelers Companies, Inc.

Explore Careers at The Travelers Companies, Inc

Embark on a journey of growth, opportunity, and excellence. At The Travelers Companies, Inc, your career is just beginning. Join us and make a difference in a company that values leadership, diversity, and forward-thinking.
Learn more about The Travelers Companies, Inc
Size
30,800 employees
Market Cap
$44.1 billion
Industry
Finance & Insurance
Net Income
$2.6 billion
Founded
1853
5 Year Trend
+4.7%
Revenue
$32 billion
NASDAQ
TRV
* Ladders Estimates

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