American Express

Cybersecurity Engineer III

American Express$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technical field or equivalent experience.
  • 2-4 years in cybersecurity, IT Asset Management, or similar roles.
  • Experience with AI workflows and LLM applications.
  • Ability to translate security and business needs into technical solutions.
  • Knowledge of ServiceNow CMDB, asset management, and data engineering.

Responsibilities

  • Design and deploy AI agents for security and compliance tasks.
  • Train AI agents using historical documentation for improved audit responses.
  • Develop strategies for prompt engineering and AI response evaluation.
  • Monitor and enhance AI agent performance based on quality metrics.
  • Collaborate with cross-functional teams to implement governance capabilities.
  • Automate controls for reconciling discovered assets with CMDB inventory.
  • Create automation to stabilize ServiceNow CI accuracy and completeness.

Benefits

  • Flexible working hours and remote work options.
  • Professional development and training opportunities.
  • Health and wellness programs.
  • Retirement savings plan with company match.
  • Generous paid time off and holiday policy.
Full Job Description
Job Description

The Cybersecurity Engineer III will design, develop, and support Agentic AI and automation capabilities that strengthen cybersecurity compliance, audit readiness, ServiceNow CMDB data quality, and enterprise asset governance.

This role will apply Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and AI agent workflows to automate security and compliance responses, improve asset classification, reconcile inventory data, and enhance continuous monitoring of cybersecurity and operational risk.

Responsibilities

Agentic AI Development & Audit Automation
  • Design and deploy AI agents to analyze, interpret, and respond to security, compliance, regulatory, and audit requests.
  • Use historical audit responses, security documentation, policies, standards, and evidence repositories to train AI agents that generate accurate, consistent, and context-aware responses to future audit requests.
  • Create prompt engineering strategies, retrieval methods, and evaluation approaches that improve AI response quality and accuracy.
  • Monitor, test, and improve AI agent performance through feedback loops and measurable quality metrics.
  • Partners with Security, Risk, Compliance, Audit, Engineering, ITAM, and ServiceNow teams to implement AI-enabled security and asset governance capabilities.
  • Design automated controls that reconcile newly discovered assets with ServiceNow CMDB inventory.
  • Build reconciliation logic to measure:
    • Inventory completeness
    • Data accuracy
    • Classification accuracy
    • Coverage across discovery sources
    • Asset lifecycle consistency

CMDB, Asset Governance & Risk Automation
  • Develop automation to improve the completeness, consistency, and accuracy of ServiceNow Configuration Item (CI) attributes.
  • Use discovery, topology, relationships, metadata, and inventory data to identify anomalies, gaps, duplicates, stale records, and misclassified assets.
  • Develop recommendation engines, dashboards, and metrics to support CMDB health, data governance, and asset visibility.
  • Create AI-powered workflows that continuously assess CMDB data quality and recommend remediation actions.
  • Develop AI capabilities that review ServiceNow CMDB records and determine whether Configuration Items are classified correctly.
  • Support governance processes through automated evidence generation and continuous monitoring.


Qualifications

Education
  • Bachelor's degree in computer science, Cybersecurity, Information Systems, Data Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience.

Experience
  • 2-4 years of experience in information security, cybersecurity engineering, IT Asset Management, ServiceNow, data engineering, automation, or related technical roles.
  • Experience developing AI-powered workflows, LLM-backed applications, prompt engineering solutions, or Agentic AI capabilities.
  • Experience translating audit, security, and business requirements into scalable technical solutions.

Technical Skills
  • Knowledge of AI agent orchestration, RAG, embeddings, vector search, AI evaluation, and enterprise knowledge retrieval.
  • Experience with ServiceNow CMDB, CIs, ITAM, ITOM, Discovery, CMDB Health, or related asset management capabilities.
  • Proficiency in Python, JavaScript, PowerShell, REST APIs, JSON, or similar tools for automation, integration, and data processing.
  • Ability to analyze structured and unstructured data to identify patterns, risks, anomalies, and automation opportunities.

Core Competencies
  • Strong analytical, problem-solving, and critical thinking skills.
  • Ability to work across technical, audit, security, and governance stakeholders.
  • Clear written and verbal communication skills for technical and non-technical audiences.


Preferred Qualifications
  • Experience in regulated industries or audit frameworks such as SOC 2, NIST, PCI DSS, or FFIEC.
  • Experience integrating ServiceNow with security, endpoint, cloud, infrastructure, or discovery platforms.
  • Experience implementing retrieval-augmented generation (RAG) architecture.
  • Experience improving CMDB health, data quality, asset governance, or reporting through automation.
  • Experience with ServiceNow Performance Analytics, Power BI, or similar analytics tools.
  • Relevant ServiceNow, AI, cloud, or cybersecurity certifications.
  • Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.


About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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