Aretum

CX Research Analyst

Aretum • $105K — $120K *
Mclean, VA 22101In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • BS/BA degree and 5 years of relevant experience, or equivalent combination of education and experience.
  • Experience in customer experience, service design, or organizational improvement in government or consulting.
  • Proficient in using customer experience research and data to impact strategy.
  • Familiarity with CX measurement tools, journey mapping platforms, and data visualization tools.

Responsibilities

  • Conduct stakeholder interviews, surveys, and user research to identify needs and opportunities.
  • Develop customer journey maps and experience assessments to find pain points and gaps.
  • Analyze performance data to evaluate customer experience and identify trends.
  • Engage with stakeholders to gather feedback and support customer-focused initiatives.
  • Present findings and recommendations to inform leadership and strategic decisions.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development
Full Job Description
DHS Suitability Required

Job Summary

Aretum is seeking a CX Research Analyst that conducts research and analysis to understand stakeholder needs, experiences, and opportunities for improvement. This role uses customer experience methods, strategic communications, and stakeholder engagement to translate insights into actionable recommendations that improve products, services, and overall user experiences.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities
  • Conduct stakeholder interviews, surveys, user research, and other qualitative and quantitative research activities to identify needs, challenges, and opportunities.
  • Develop customer journey maps and experience assessments to identify pain points, gaps, and opportunities for process or product improvement.
  • Analyze product and service performance data to evaluate customer experience, identify trends, and develop actionable insights.
  • Engage with internal and external stakeholders to gather feedback, build alignment, and support customer-focused initiatives.
  • Develop clear findings, recommendations, presentations, and other communications to inform leadership and support strategic decision-making.

Requirements
  • BS/BA degree and 5 years of relevant experience, or an equivalent combination of education and experience.
  • Experience supporting customer experience, service design, or organizational improvement initiatives in a government, consulting, or large enterprise environment.
  • Experience using customer experience research and performance data to influence product, service, or operational strategy.
  • Familiarity with customer experience measurement tools, journey mapping platforms, or data visualization tools.


Preferred
  • Experience applying customer experience (CX) principles, methodologies, and research techniques to understand and improve user or stakeholder experiences.
  • Demonstrated expertise in stakeholder engagement, including conducting interviews, facilitating discussions, and gathering actionable feedback.
  • Experience with user research methods such as surveys, interviews, journey mapping, and qualitative or quantitative analysis.
  • Strong strategic communication skills, with the ability to translate complex research and analysis into clear, concise recommendations.
  • Strong analytical, collaboration, and presentation skills with the ability to work effectively with diverse stakeholders.


Travel Requirements

This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.

U.S. Work Authorization

Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency's background investigation requirements.

Benefits
  • Salary Range: $105,000-$120,000 annually. Final compensation will be determined based on factors including education, experience, qualifications, skills, and applicable contract requirements.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

About Aretum

ARETUM is a government contracting company specializing in technology-enabled mission support services for the Department of Defense, Department of Homeland Security, and Federal-Civilian customers.

Aretum Careers

Joining Aretum offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Aretum, known for its commitment to excellence and leadership in technology, is actively seeking talented individuals eager to foster their careers in a dynamic and supportive environment.

Explore Job Opportunities

Aretum is continuously expanding, offering a variety of job opportunities that cater to professionals looking to advance their careers. From entry-level positions to senior roles, Aretum is committed to hiring and nurturing the most qualified candidates.

Experience Professional Growth and Development

At Aretum, career growth is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training, ensuring every team member has the resources to thrive professionally. Aretum encourages a culture of learning and innovation, where skills enhancement and leadership capabilities are always in focus.

Internship Programs

Aretum’s internship programs provide invaluable industry experience, offering a stepping stone to full-time employment. Interns at Aretum gain hands-on experience, working alongside seasoned professionals and participating in projects that impact the company’s success.

Cultivating a Diverse and Inclusive Culture

Aretum is proud of its diverse workforce and inclusive culture. The company believes that diversity fuels innovation and enhances the team's ability to address complex challenges. Aretum’s commitment to an inclusive workplace is evident in its diverse hiring practices and its supportive network that values every individual’s contribution.

Benefits and Perks

Employees at Aretum enjoy a comprehensive benefits package that underscores the company’s commitment to their well-being and satisfaction. Benefits include health, dental, and vision insurance, retirement plans, and generous paid time off, among others. Aretum understands that the well-being of its team is crucial to the company’s success.

Join the Aretum Team

Aretum is looking for passionate, curious, and innovative team players. Explore open positions that match your skills and interests on the Aretum Jobs portal. Prepare your resume, refine your interview skills, and take the first step towards a rewarding career at Aretum.

Networking and Career Advancement

Aretum promotes a culture of networking and collaboration, providing numerous opportunities for employees to connect with industry leaders and peers. The company hosts regular networking events, encouraging team members to build relationships and share insights that drive personal and professional growth.

Stay Connected with Aretum Careers

Keep up to date with the latest career tips, industry insights, and employment trends all from the professionals at Aretum. Subscribe to Aretum’s Careers Blog and personalize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Aretum.

Apply Now

Ready to make a significant impact in your career? Search for current job openings at Aretum, tailor your application, and join a team that’s redefining the future of technology and innovation.
Learn more about Aretum
Size
501 employees
Industry
Enterprise Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Aretum

More Business Services Jobs

Find similar CX Research Analyst jobs:

NationwideMclean, VA