• Leadcontinuous improvement initiatives that directly influence customer experience performance across multiple business areas.
• Workclosely with cross-functional stakeholders across countries, functions, and operational teams.
• Developexpertise in process improvement, change management, performance management, and operational excellence.
• Contributeto business transformation and standardization initiatives in a global logistics environment.

• Drivecontinuous improvement initiatives across assigned Customer Experience business areas to enhance performance and customer outcomes.
• Partnerwith CX leaders to define local KPIs and support performance management processes and governance.
• Challengeexisting processes and identify opportunities to improve efficiency, standardization, and digitalization.
• Coordinatefunctional excellence activities and support successful implementation of change initiatives.
• Identifyprocess gaps and propose sustainable solutions that improve customer experience and operational performance.
• Facilitateimprovement projects and track measurable benefits through cost, efficiency, or service enhancements.
• Supportthe deployment and maturity of continuous improvement practices across Customer Experience teams.

Continuousimprovement mindset:we are looking for someone who brings a thoughtful improvement mindset—curious about how work gets done and motivated to make meaningful, sustainable improvements over time.

• Experiencein continuous improvement, process excellence, business transformation, or performance management within a customer-focused environment.
• Strongunderstanding of process improvement methodologies, project management, and change management principles.
• Abilityto analyze complex operational challenges and translate insights into practical improvement actions.
• Strongstakeholder management and influencing skills, with the ability to work effectively across functions and geographies.
• Self-starterwith excellent communication skills and the ability to drive results in a matrix organization.
• Experienceworking with KPIs, performance measurement frameworks, and continuous improvement tools.
• Internationalmindset with the ability to collaborate across diverse teams and business functions.