Customer Value Architect - Enterprise (West, Remote)

CrowdStrike Holdings, Inc. • $135K — $205K *
US-Anywhere
+ 2 other locationsRemote
Enterprise Technology
8 - 10 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years of relevant professional experience in customer engagement and sales support.
  • Deep understanding of complex decision-making processes within enterprise accounts.
  • Strong financial acumen to calculate and communicate ROI effectively.
  • Proven track record in managing and developing long-term customer relationships.
  • Expert-level presentation and negotiation skills at CXO levels.
  • Familiarity with flexible licensing models and security software solutions.
  • BA/BS or equivalent educational background is preferred.

Responsibilities

  • Lead customer onboarding execution and define success plans.
  • Collaborate with sales to expand accounts through Falcon Flex adoption.
  • Serve as primary point of contact for onboarding and value realization.
  • Conduct business value analyses to quantify ROI for customers.
  • Deliver Executive Quarterly Business Reviews showcasing value and growth strategies.
  • Identify risks to customer success and strategize remediation.
  • Drive additional Falcon Flex consumption and monitor usage patterns.

Benefits

  • Market leader in compensation and equity awards.
  • Comprehensive wellness programs for physical and mental health.
  • Competitive vacation and holidays.
  • Paid parental and adoption leaves.
  • Professional development opportunities for all employees.
  • Employee Networks and volunteer opportunities for community engagement.
  • Vibrant office culture with world-class amenities.
Full Job Description
About the Role:

The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success.

This role requires you to be in located in the West - MST/PST and will require up to 40% travel.

What You'll Do:

Onboarding & Adoption:
  • Leads onboarding execution and definition of customer success plan
  • Partners with direct sales staff in the expansion of sales within existing and/or new accounts via the new adoption or expanded use of Falcon Flex, while building relationships with key decision makers.
  • Post-sale primary customer point of contact for onboarding, activation, Flex usage/consumption, and business value realization.
  • Navigates an increasingly complex and sizable, enterprise sales environment to understand customer needs and promote/develop competitive business propositions for the company's product portfolio.
  • Achieves renewals via demonstrated realized value and Flex consumption progress.


Value Analyses & Business Reviews:
  • Conduct business value analyses to demonstrate ROI and financial impact.
  • Develop and deliver Executive Quarterly Business Reviews (EQBRs) featuring value realized analyses, accelerating module adoption, and driving Falcon Flex growth.
  • Shares adoption insights and value realization proof-points with allied sales teams to enable cross-sell/upsell.
  • Proactively identify and remediate risks to customer success and value realization
  • Support renewal cycles to minimize customer attrition


Flex Sales & Growth:
  • Accountable for additional Falcon Flex consumption within a defined sales territory
  • Drive strategic Flex adoption and planning across enterprise accounts
  • Partner with customers to develop and execute adoption roadmaps aligned with their security objectives
  • Monitor and analyze Flex usage patterns to identify risks and opportunities
  • Gain and maintain expert-level knowledge of the company's products and services, with advanced knowledge in the presentation of the Falcon Flex model.
  • Routinely sell-to and interact with executive-level customer decision makers, to include CXO levels.
  • Typically assigned to large Enterprise account segmentation or equivalent at this level.
  • Ability to travel as needed to customer and/or internal meetings/events.


What You'll Need:
  • Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Deep industry knowledge and understanding of a customer's decision-making process, goals, strategies, and business objectives.
  • Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
  • Complete, "big-picture" understanding of the business and technical contexts of key accounts.
  • Driven, self-starter who exudes leadership on account set and compels others to get on board.
  • Fully adept at consultative effectiveness and establishing trust with internal and external customers.
  • Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products
  • BA/BS or equivalent educational background is preferred.
  • Minimum 8+ years of relevant professional experience.
  • Strong financial acumen with ability to calculate and communicate ROI metrics
  • Experience with flexible licensing models
  • Proven track record of managing complex customer relationships


#LI-RT1

#LI-Remote

Benefits of Working at CrowdStrike:
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe


CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $135,000 - $205,000 per year, with eligibility for commissions, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.

About CrowdStrike Holdings, Inc.

CrowdStrike Holdings, Inc. Careers

Joining CrowdStrike Holdings, Inc. presents an unparalleled opportunity to advance a career in the tech industry with a company at the forefront of digital security. As a leader in cybersecurity solutions, CrowdStrike Holdings, Inc. offers a range of job opportunities that cater to a variety of skills and experiences, from entry-level positions to senior leadership roles.

Explore Job Opportunities

CrowdStrike Holdings, Inc. is continuously seeking talented individuals who are passionate about protecting organizations against cyber threats. With a commitment to innovation and excellence, the company is hiring professionals who are eager to contribute to a team that values hard work and creative solutions.

Innovation and Professional Growth

At CrowdStrike Holdings, Inc., employees are encouraged to push the boundaries of technology and leadership. The company supports professional growth through robust training programs, including leadership development and diversity training, ensuring that every team member has the resources to thrive in their career.

Culture and Benefits

The culture at CrowdStrike Holdings, Inc. is dynamic and inclusive, fostering a workplace where diversity is celebrated and every voice is heard. Employees enjoy comprehensive benefits that support both their professional and personal lives, enhancing job satisfaction and team morale.

Internship Programs

For those starting their career, CrowdStrike Holdings, Inc. offers internship programs that provide a rich learning environment. Interns gain hands-on experience, working alongside seasoned professionals and participating in projects that deliver real-world solutions.

Networking and Career Advancement

CrowdStrike Holdings, Inc. emphasizes the importance of networking within the industry, offering numerous opportunities for employees to connect with thought leaders and innovators. These connections can lead to career advancement and a deeper understanding of the cybersecurity landscape.

Applying for a Position

To apply for a position at CrowdStrike Holdings, Inc., candidates should prepare a resume that highlights relevant experience and skills. The interview process is designed to assess not only professional qualifications but also a candidate's fit within the company culture and team.

Stay Connected with CrowdStrike Careers

Interested candidates can stay informed about new openings and company news by subscribing to job alert emails. This personalized service ensures that potential applicants are the first to know about new opportunities that match their career interests and skills.

Join the Team

CrowdStrike Holdings, Inc. is looking for curious, creative, and solution-driven team players. Explore the employment opportunities on the CrowdStrike Holdings, Inc. careers page to find a position that matches your skills and passions.

SEARCH CROWDSTRIKE JOBS

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the professionals who work at CrowdStrike Holdings, Inc.

READ CAREERS BLOG

Job Alert Emails

Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting at CrowdStrike Holdings, Inc.
Learn more about CrowdStrike Holdings, Inc.
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at CrowdStrike Holdings, Inc.

More Enterprise Technology Jobs

Find similar Customer Value Architect - Enterprise (West, Remote) jobs:

NationwideRemote