Date Posted:
2026-06-15
Country:
United States of America
Location:
US-CT-EAST HARTFORD-CTC ~ 400 Main St ~ BLDG CTC
Position Role Type:
Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements:
U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type:
None/Not Required
Security Clearance Status:
Not Required

The Customer Training Center (CTC) is seeking a Customer Support Specialist (CSS) to provide broad operational and administrative support across all facets of the Business Operations team. This role supports a multinational employee and customer base engaged in maintenance, engineering, and business training at Pratt & Whitney.

The CSS will manage student activity using the Learning Management System (LMS), including confirming registrations, assisting with enrollment, resolving basic customer issues, and preparing class materials for training courses. The position also contributes to daily training-center operations by supporting classroom readiness, coordinating A/V needs, processing printing requests, and assisting with visitor intake and student badging in partnership with the front-desk Security Officer.

In addition, the CSS will assist with visitor registration, create maintenance requests as needed by facilities leadership, help organize community engagement events, and provide general administrative support essential to CTC operations. This is a high visibility opportunity to interact with all levels of RTX and external customer leadership and therefore requires exceptional communication skills and personal demeanor.

What You Will Do :

• Act as the primary administrative specialist for CTC Business Operations Team which includes Customer support and Student services, Facilities/asset management, business services, and strategic projects
• Manage and input visitors into the Visitor Registration System (VRS)
• Work in the Learning Management System (LMS) to confirm student registrations, resolve basic customer issues, and produce printed class materials
• Ensure training-center readiness, including daily classroom checks and A/V support for customers
• Provide front desk support, such as student ID verification, badging, wayfinding, and troubleshooting
• Apply continuous improvement tools and participate in continuous improvement initiatives to enhance customer satisfaction
• Maintain clear, proactive communications with Customers and CTC Team, Leadership
• Coordinate community engagement and STEM events

What You Will Learn
• Career and skills development opportunities
• Employee scholarship program for further education
• Comprehensive health, medical and dental benefits
• On-the-job training and in-house/external certifications

Qualifications You Must Have:

• Bachelor's Degree and 2 years of experience in a customer-facing support role performing administrative duties

Qualifications We Prefer:

• Experience interacting with and supporting leadership with scheduling and meetings
• Demonstrated proficiencies in teamwork, communication, customer focus, and analytical thinking
• Self-starter with an interest in project management and focus on results
• Experience with continuous improvement projects, specifically process improvement
• Proficiency in MS365 suite of applications , including Copilot
• Interest in strategic development

Learn More & Apply Now:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.