Customer Support Quality Assurance Manager

$130K — $150K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in mechanical/electrical engineering or a relevant field
  • Over 5 years of experience in Mechanical, Thermal, or Electrical Engineering
  • Strong organizational and communication skills
  • Proven leadership abilities with a results-driven approach
  • Ability to manage teams and projects effectively

Responsibilities

  • Ensure products meet quality standards and policies
  • Coordinate quality assurance programs and action plans
  • Achieve quality objectives within budgetary constraints
  • Conduct hazard analyses and develop quality assurance plans
  • Validate quality processes and maintain product specifications
  • Conduct audits and investigate quality-related complaints
  • Prepare comprehensive quality documentation and trend reports

Benefits

  • Diversity and inclusion in the workplace
  • Opportunities for professional development
  • Collaborative work environment
  • Impactful contributions to significant engineering projects
  • Chance to work with cutting-edge technology in motor manufacturing
Full Job Description
Job Summary .Nidec is the world's No.1 comprehensive motor manufacturer handling "everything that spins and moves", miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors, industrial motors, appliance motors, and controls. Nidec motors can be found in products that range from cell phones, computers and home appliances to industrial and mining equipment 6 and everything in between. Our product line features a full line of high efficiency motors for industrial applications in water treatment, mining, oil and gas, and power generation, and for commercial applications such as pool and spa, condensers, cooling towers and large refrigeration units.

From keeping us comfortable in our homes to pumping clean water to making our cars more safe, electric motors are an indispensable part of our daily lives. At Nidec, our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics, the impact of motors will only increase.

With over 140,000 employees stationed worldwide, Nidec continues to be a unique organization, and each location maintains its individual personality.

Job Description

Quality Assurance Manager 6 Key Responsibilities

Drive product excellence by leading quality assurance programs, improving processes, and ensuring compliance across production. This role oversees quality plans, audits, corrective actions, and documentation to maintain high standards and support continuous improvement.

What Youll Do:

  • Lead QA initiatives to meet production, quality, and customerservice goals.
  • Develop and implement quality plans, hazard analyses, and control procedures.
  • Manage QA budgets, monitor performance, and drive corrective actions.
  • Validate and improve quality processes, specifications, and documentation.
  • Conduct audits, resolve quality issues, and collaborate crossfunctionally to support product improvements.
  • Prepare quality reports and track trends to prevent recurrence of issues.

Knowledge, Skills & Abilities
3 BS/BA in mechanical engineering or electrical engineering or relevant field
3 5+ years of experience in Mechanical, Thermal or Electrical Engineering
3 Excellent organizational, communication and leadership skills with results driven approach

$130,000-150,000

Additional Job Details

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.

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