Customer Success RepresentativeWe are seeking a versatile, detail-oriented Customer Success Representative to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. You will ensure our customers are supported, our engineering teams are aligned, and our finance department has a clear, accurate view of revenue.
Role- Customer Lifecycle Management: Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
- Commercial & Revenue Ownership: Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue. You will be responsible for the accuracy of billing triggers and commercial data.
- Technical Troubleshooting & Coordination: Proactively "dig in" with engineering teams to understand the "why" behind technical issues. You won't just pass messages; you will learn the mechanics of our satellite network to provide better context to the customer.
- Internal Orchestration: Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
- Action Tracking: Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.
Requirements - 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role
- A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred
- Financial literacy and strong comfort level with contracts and revenue tracking
- Genuine desire to go "under the hood"; you want to understand how satellite networks operate and aren't afraid to ask engineers deep questions so you can better advocate for your customer
- Willingness to travel up to 20%
Bonus- Experience translating "engineer-speak" into "customer-speak" without losing the nuance of the technical reality
- Experience working in a high-energy office environment and collaborating with engineers in real time
- Experience analyzing contracts or spreadsheets
- Strong execution skills and/or ability to drive a complex project to the finish line
What we offer: All our positions offer a compensation package that includes equity and robust benefits.
Base pay is just one component of Astranis's total rewards package. Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals.
Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.
Base Salary
$70,000-$125,000 USD
U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))
