Tenable Network Security

Customer Success Manager

Tenable Network Security$68K — $92K *
US-AnywhereRemote in Massachusetts, US
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • BA/BS degree with 5+ years of sales experience in renewals or business growth
  • Experience with selling SaaS solutions or subscription-based products
  • Strong comprehension of product offerings and ability to convey their value to clients
  • Proven ability to adapt and handle objections while learning complex solutions
  • Demonstrated strong time management skills and ability to meet revenue deadlines
  • Documented record of consistently achieving sales targets
  • Excellent oral and written communication skills

Responsibilities

  • Renew and increase revenue for existing clients
  • Proactively resolve client concerns to foster long-term relationships
  • Forecast and meet Quarterly and Annual Revenue Targets
  • Manage relationships with a portfolio of mid-sized commercial clients
  • Support client onboarding, adoption, and satisfaction with ongoing communications
  • Collaborate with internal teams to enhance client health and identify expansion opportunities
  • Advocate for clients' needs and feedback within the organization

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Employee stock purchase plan
  • Education assistance and parental leave
  • Paid time off (PTO) and holidays
  • Health and wellness initiatives
  • Employee Assistance Program (EAP)
Full Job Description
Your Role:

As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment.
Your Opportunity:
  • Responsible for renewing and expanding revenue within given client base
  • Proactively address any concerns or challenges to secure long-term customer relationships
  • Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
  • Manage a book of mid-sized clients in our Commercial or Enterprise segmentation
  • Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings
  • Collaborate with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
  • Advocate for the customer within the organization, ensuring their feedback is heard and acted upon Identify expansion opportunities through in-depth conversations and relationship building
  • May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need:
  • BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business
  • Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
  • Strong understanding of the products or services offered and the ability to articulate their value to clients.
  • Ability to adapt, overcome objections, and learn complex solutions
  • Strong time management skills
  • Consistent and documented track record for achieving monthly/quarterly/annual target metrics
  • Strong oral and written communication skills are a must
  • Ability to work in a fast paced, team environment with revenue deadlines
  • Working knowledge of Google Suite and Salesforce.com
  • Ability to sit and work at a computer for extended periods of time


#LI-MF1 #LI-Hybrid

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Range

$33.17-$44.39 USD

About Tenable Network Security

Tenable Network Security is a cybersecurity company that provides vulnerability management, threat detection, and compliance solutions. The company's products include Nessus, SecurityCenter, and Tenable.io. Tenable's customers include more than 30% of the Fortune 500, and the company has offices in over 10 countries. Tenable was founded in 2002 and is headquartered in Columbia, Maryland.
Learn more about Tenable Network Security
Size
1,617 employees
Market Cap
$4.1 billion
Industry
Net Income
-$42.7 million
Founded
2002
5 Year Trend
+34.2%
Revenue
$440.2 million
NASDAQ

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