What you will do:- Own a portfolio of enterprise health system accounts end to end, from post-sale kickoff through implementation, adoption, renewal, and expansion
- Lead AI agent implementations in large healthcare systems: scoping workflows with recruiting and TA leaders, configuring AI interviewers and integrations, and driving pilots to measurable outcomes like reduced time-to-fill
- Drive adoption on the ground, training and enabling recruiters, building champions, and turning skeptics into power users across large, distributed teams
- Be the voice of the customer internally, translating what you see in the field into product feedback and working directly with founders and engineering to shape the roadmap
- Own retention and growth metrics for your book, including renewals, expansion into new roles, departments, and facilities, and executive business reviews with health system leadership
- Shape the customer success engine, building the playbooks, onboarding processes, and health metrics we'll scale with
Who you are:- You have 4+ years in customer success, implementation, or account management for B2B SaaS, with at least 2 years owning enterprise accounts ($100k+ ACV) and carrying renewal or expansion targets
- You've worked with healthcare organizations (health systems, hospitals, or healthcare staffing) or in HR tech / talent acquisition software, and can speak credibly to recruiting leaders about their workflows
- You've led complex implementations involving multiple stakeholders, integrations, and change management, and you know adoption is won in the field, not in the kickoff deck
- You can navigate large, multi-threaded organizations, from a recruiter on the front line to a CHRO in a business review
- You are confident working with limited process or infrastructure (and excited to help us build it out as we grow)
- You are analytical and rigorous: you track account health, forecast renewals accurately, keep clean CRM records (HubSpot preferred), and use AI tools to work smarter
- You are comfortable with emerging AI products, curious about how they work, and able to set the right expectations with customers about what agents can and can't do
Location & FlexibilityWe're NYC-based and work hybrid (in-office Mon-Thu). We value in-person collaboration but also trust people to manage their time responsibly.
Compensation & GrowthCompetitive salary + meaningful equity. This is a chance to join at a stage where your work meaningfully shapes the product and your career trajectory.
