The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian’s solution through success metrics as defined in the pre-scope work. Core Responsibility: - Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of work - Builds and maintains a collaborative, executive-level partnership in support of long term loyalty - Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution - Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners - Acts as Varian product and oncology expert to assist with client success as defined by the scope of work - Operationalize the following based on clients scope of work: - Execution Plan - Key performance indicators of success (KPI's) for the routine scorecard to measure performance - Partnership governance structure to maintain focus and sustainability for success - Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform this position's essential functions. Many VMS clients require VMS employees and representatives to meet individual "Vendor Credentialing" requirements before accessing their customer sites. Unless prohibited by law, the position must complete all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position. OTHER SPECIFIC FUNCTIONS OR DUTIES Achieve assigned KSO targets; Build Client relationships; ensure long-term client loyalty; Execute Varian implementation processes; Ensure Client satisfaction; Provide effective company representation; Exemplify Varian professionalism. Represents Varian ethics, values, and business practices with all internal and external constituents. SKILLS, KNOWLEDGE, AND CERTIFICATIONS Minimum Required Skills and Knowledge - Ability, competence, and confidence to lead people. - Effective interpersonal skills - Proficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint, - Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software. - Experience with Salesforce CRM - Strong problem-solving abilities - Strong ability to plan and manage numerous processes, people, and projects simultaneously - Excellent communication, collaboration, and delegation skills - Organizational acumen/skills - Executive presence - Responsiveness and reliability - Presentation Skills - Selling Skills Other Desired Skills and Knowledge - Passion for Client service and relationship building - Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business - Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners - Ability to be an internal advocate/translator for our partners and an external promotor for Varian - Ability to work in matrixed and unstructured environments - Strong multimode communication skills, communicating with all levels in both organizations - Ability to synthesize quickly and translate between both organizations - Strong organizational and analytical skills with a proven track record of collaboration and consensus building - Healthcare finance knowledge, including basic organizational P&L - Leads through influence Required Certifications and Training Preferred Criteria: - Clinical background (i.e RT(T), RN, MO, CMD, PhD) - Master's Degree (an MBA/MHA) Required Criteria: - A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.) - Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance - Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building - Obtains and completes LMS training plan specific to assigned responsibility. Applicable to the Oncology Systems business only: - Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but are not limited to: - Proof of valid identification (photo, driver's license, SSN) - Criminal background checks - Drug screens - Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) - Annual TB testing - Healthcare training Experience Level with Business Tools - Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint. - Must have knowledge as it relates to quality, performance improvement, change theory, and health systems. - Proven basic IT knowledge, especially as it relates to interoperability and infrastructure. - Experience with SAP or equivalent ERP product and productivity software desired. LEVEL DESCRIPTION Knowledge Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively. Job Complexity Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems. Interaction Networks with key contacts outside their area of expertise. Supervision Oversees the project and resources supporting the project through a dotted line reporting structure. Typical Education and Experience Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience. ENVIRONMENT AND PHYSICAL REQUIREMENTS Environment and Physical Demands As described in the job posting Ability to Travel Travel Required 50%-75% #LI-Remote The base pay range for this position is: $128,490 - $176,671 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.