Full-Time
Austin, TX - 4 days per week in our Central Austin office, Fridays remote
Please note, we do not offer C2C or C2H employment and are unable to sponsor visas for this position. The Role: We are looking for a Customer Success Manager, Recruiting Platform- who will play a pivotal role in ensuring our clients' satisfaction and success. You will build strong relationships with our customers (college sports coaching staffs), understand their unique needs, and proactively provide solutions and guidance to help them maximize the value of our software. Through responsiveness, hard work, and your passion to help, you will foster long-term customer relationships that drive company growth. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and have a strong desire to be an early contributor at a start-up tackling a big challenge, we invite you to join us on this journey.
What you'll do:- Help new customers onboard with Scorability's software and maximize their use of our services.
- Build and maintain strong relationships at all key customer accounts.
- Talk to customers regularly to understand their goals and challenges.
- Become a Scorability product expert and be great at teaching others how to use it.
- Resolve customer issues and questions promptly and happily.
- Promptly respond to customer service inquiries via our ticketing system and phone while providing world-class support in a positive and proactive manner.
- Work closely with Sales on, and often take a lead role in, the customer renewal process.
- Strict adherence to our CRM policies to track and manage customer interactions and all related data.
Experience we're seeking:- Bachelor's degree in a related field or equivalent experience.
- 2-5 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
- Expertise in Excel as well as working with large amounts of data.
- Experience working in a modern CRM.
- Experience working with Software-as-a-Service (SaaS) product or in the technology or data industries is a must.
- A strong commitment to customer satisfaction and an understanding of customer needs and expectations.
- Excellent verbal and written communication skills to effectively interact with customers and internal teams.
- The ability to identify and resolve customer issues and challenges in a proactive and timely manner.
- Familiarity with software applications and the ability to quickly learn and understand our products.
Perks & Benefits:- Stock options: become a shareholder and participate in the value we create together
- Annual company-wide bonus based on collective success
- Flexible Time Off + generous holidays off for a good quality of life
- Health benefits: Medical, Dental, Vision, Basic Life, STD/LTD - 100% paid for full-time Scorability employees
- Give back: opportunities to serve through our Community Service Program
- Paid parental leave programs so you can focus on family
- Company paid 401k contribution of 3% to invest in your future
