About the Team
Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening for
minimum qualifications, instantly scheduling interviews, answering common
candidate questions, and more through simple, frictionless mobile, chat, and text
message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software. The Franchise Customer Success team partners with a diverse portfolio of high-volume, distributed employers, including large global brands and franchise operators across restaurant, retail, hospitality, convenience, and service industries. We help customers deliver scalable, consistent, and localized hiring experiences across corporate, regional, franchisee, and location-level teams

About the Role

As a Client Success Manager on the Franchise team, this role is responsible for partnering and building strategic partnerships with a portfolio of franchise and high-volume hiring customers. You will help customers achieve measurable business outcomes across onboarding, adoption, optimization, support coordination, renewals, and expansion.

Responsibilities:
o Partner with franchise, multi-unit, and high-volume hiring customers to develop success plans that align Paradox capabilities with business priorities such as hiring speed, candidate conversion, application completion, manager efficiency, and hiring-process consistency.
o Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
o Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
o Provide troubleshooting and product support to quickly resolve any open issues identified
o Proactively monitor clients' success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
o Provide deep product expertise and serve as the subject matter expert for platform use and support
o Work collaboratively with dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
o Provide additional implementation support, as needed
o Develop and nurture relationships with clients and users within client organizations
o May lead working teams to support client onboarding, training, and ongoing support
o Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
o May provide functional and technical mentorship to junior Client Success team members

About You

Basic Qualifications: (Required)

• 5+ years of experience in customer success or account management roles or demonstration of equivalent experience
• 5+ years of experience supporting or implementing SaaS solutions
• Technical understanding of complex software ecosystems within large multinational corporations

Other Qualifications:

• Experience educating clients on products and providing ongoing training to users
• Comfortable working with a cross-functional team and clients across different time zones
• Experience with franchise business models, multi-unit operations, or distributed employer environments
• Functional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutions
• Familiarity with integrations or operational dependencies involving payroll, HCM, background-check, assessment, or onboarding platforms
• Proven track record to collaborate and build strong relationships with customers especially at the executive level
• Demonstrated ability to engage across corporate functions (Sales, Services and Product Management)
• Account management / adoption planning experience preferred
• Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars
• Excellent organization, time management, data analysis, and communication skills
• Ability to travel up to 30%.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.

Primary Location: USA.AZ.Scottsdale

Primary Location Base Pay Range: $95,000 USD - $142,600 USD

Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD

Our Approach to Flexible Work

With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.