About the role
- Reports to: Senior Director, Customer Success
We are seeking a highly motivated Client Success Manager to join our team. The CSM is the account owner for a pool of strategic clients and is responsible for effective program utilization and value management, ultimately driving high engagement with program outcomes. You possess and demonstrate in-depth knowledge in areas of healthcare, technology, and/or education as evidenced by experience. Through close partnership with Eon's clients, the CSM advises on how Eon can support clinical workflows and drive ROI, ultimately strengthening and growing Eon's relationship with client organizations.
Responsibilities
- Serve as the primary point of contact for a portfolio of clients, ensuring high adoption, satisfaction, and measurable outcomes.
- Build and maintain strong relationships with key client stakeholders, including end-users and administrators.
- Monitor client health using engagement and usage metrics; proactively identify risks and opportunities.
- Lead regular client meetings to review goals, performance, and success metrics; prepare agendas and coordinate across internal teams.
- Deliver ongoing education to drive product adoption.
- Understand and track contract terms, program scope, and client-specific goals.
Act as the voice of the customer internally, collaborating with product, sales, and implementation teams to drive continuous improvement. - Support client retention and growth by driving satisfaction, advocacy, and expansion opportunities.
Qualifications
- Bachelor's degree preferred, or equivalent combination of education and relevant experience.
- 3+ years in customer success, account management, or client-facing roles within healthcare; experience with digital health vendors or providers strongly preferred.
- Data-driven mindset with a track record of using metrics to improve client outcomes and engagement.
- Comfortable engaging with clinical stakeholders and understanding clinical workflows.
- Strong organizational and prioritization skills in a fast-paced, evolving environment.
- Effective communicator and collaborator with strong interpersonal skills.
Self-motivated, resourceful, and able to work independently as well as part of a team. - Proficient in standard business software (e.g., Google Suite)
- Passion for helping others and a creative, solutions-oriented approach to challenges.
"So what's in it for me," you ask?
We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you'll enjoy:
- Competitive salary
- Health insurance
- Referral bonuses
- Flexible vacation time
- Paid Maternity and Paternity leave
- Professional development and career growth opportunities
- Awesome team members
Check us out at eonhealth.com!
