The Opportunity We are looking for a Clinical Workflow Specialist to join our team and help deliver exceptional onboarding experiences for our healthcare clients. In this role, you will support the successful implementation of clinical technology, collaborate on workflow design, and guide clients through the setup and adoption of Eon's Patient Management (EPM) solutions. You will help standardize processes, provide training, and act as a trusted advisor on best practices for clinical workflows. This position requires clinical insight, project coordination skills, and the ability to build strong cross-functional relationships. As a Clinical Workflow Specialist, you will: - Coordinate implementation activities in partnership with Project Managers to ensure all clinical onboarding tasks are completed on schedule. - Deliver product training for new users, ensuring clients are confident and equipped to use the platform. - Guide clients through approval of letters, decision aids, scripts, and ensure timely sign-off to support technical configuration and QA. - Maintain thorough documentation for each implementation, including project outlines, change request forms, and version tracking. - Perform clinical QA before go-live, ensuring configured assets such as letters and cohort field populations are accurate and aligned with client expectations. - Educate clients on change control processes and documentation requirements. - Advise clients on clinical workflows, helping them implement Eon's prescriptive best practices for patient communication and care pathway adherence. - Collaborate with Product, Support, Client Success, and Project Management teams to manage timelines, deliverables, and post-go-live follow-up. - Facilitate smooth handoffs to care management or account management teams once implementation is complete. - Participate in internal performance improvement initiatives and cross-functional projects to optimize service delivery. - Communicate regularly with clients on project milestones, updates, and follow-ups to maintain alignment and satisfaction. You will be a good fit if you can: - Balance clinical knowledge with a focus on technical implementation and workflow optimization. - Stay organized across multiple projects and clients while meeting deadlines. - Communicate clearly and consistently with both clients and internal stakeholders. - Embrace collaboration and adapt to a fast-paced, evolving environment. - Troubleshoot, document, and escalate issues appropriately. Qualifications and Skills: - Clinical background (e.g., nursing, allied health, or similar healthcare role) preferred. - Experience in clinical workflow implementation, healthcare technology, or project management. - Strong organizational and communication skills. - Proficiency with technology and clinical operations software. - Ability to manage multiple priorities and collaborate across teams. - Comfortable working remotely with travel up to 25% as needed. "So what's in it for me," you ask? We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, you'll enjoy: - Competitive salary - Health insurance - Referral bonuses - Flexibile vacation time - Paid Maternity and Parental leave - Professional development and career growth opportunities - Awesome team members If we still have your attention, don't delay, send us your resume. The pay range for this position in Colorado is $85,000 - $100,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per the Colorado Equal Pay Act. Base (CEPA) pay information is based on market location.