Flexsteel Industries

Customer Success Manager

Flexsteel Industries • $80K — $95K *
US-AnywhereRemote in United States
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Business or related field preferred, or equivalent work experience.
  • 3-5 years of experience in customer service or customer success roles.
  • Proven track record in managing brand image and delivering exceptional customer experiences.
  • Exceptional communication skills for fostering long-lasting business relationships.
  • Strong accountability and organization skills to meet customer needs promptly.
  • Technical aptitude with the ability to troubleshoot customer concerns.

Responsibilities

  • Prioritize customer satisfaction and maximize their ROI.
  • Cultivate trust-based relationships with key decision-makers.
  • Proactively identify trends and address customer challenges.
  • Define clear business objectives and strategic paths for customer success.
  • Act as the primary contact for customers, advocating for their needs.
  • Evaluate customer progress and offer strategic recommendations.
  • Develop and implement policies to optimize the customer experience.

Benefits

  • Remote work option with occasional travel for customer meetings.
  • Opportunity to identify growth opportunities and work closely with valued clients.
  • Essential role in adapting and enhancing services according to industry trends.
Full Job Description
About the Opportunity

DMI, LLC is seeking a Customer Success Manager to join our team, with a primary focus on ensuring our customers' satisfaction and success. This role demands a highly organized and efficient professional who will excel in managing relationships with our valued clients. As a Customer Success Manager, you will play a vital role in identifying growth opportunities and strengthening customer bonds. While the position typically involves office/remote work, occasional travel may be required for customer meetings and quarterly business reviews. Staying updated on industry trends is essential to help us adapt and enhance our services for our customers effectively.

Duties and Responsibilities:
  • Prioritize customer satisfaction and maximize their return on investment, all while enhancing their overall experience.
  • Cultivate trust-based relationships with key decision-makers within our customer organizations.
  • Proactively identify trends and potential issues to address customer challenges before they arise.
  • Define clear business objectives for our customers and chart a strategic path to achieve their success.
  • Serve as the primary point of contact for customers, advocating for their needs and actively gathering their feedback.
  • Regularly assess and evaluate customer progress, offering strategic recommendations based on results.
  • Develop and implement policies and procedures that optimize the customer experience.
  • Strategically plan and tailor the use of our services to align with and achieve our customers' unique business objectives.


Qualifications

Education and Years of Experience:
  • A Bachelor's Degree in Business or a related field is preferred, but equivalent work experience will be considered.
  • Ideally, you should have 3-5 years of experience in customer service or customer success roles.
  • Proven experience in managing brand image and delivering value through exceptional customer experiences.
  • Exceptional communication skills and the ability to foster positive, long-lasting business relationships.
  • Strong sense of accountability and personal organization, ensuring that customer needs are met promptly.
  • A deep understanding of customer concerns and the ability to troubleshoot effectively when necessary.


Required and Desired Skills/Certifications:
  • Ability to work independently without relying on significant management oversight.
  • Proficiency to use Microsoft Office products.
  • Experience working for a mobile carrier or equivalent.
  • Proficiency in typing, expected minimum of 40 words per minute.
  • Knowledge of soft skills and customer service practices.
  • Technical aptitude and ability to learn software applications.

Additional Requirements:
  • Regular and reliable attendance.
  • Ability to work overtime to complete projects.
  • Strong attention to detail and organizational skills.
  • Multitasking skills and ability to keep up in a fast-paced work environment.
  • The ability to utilize critical thinking to complete tasks.
  • The ability to network internally and externally to complete objectives.

Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements:
  • Ability to work in an office environment.
  • Ability to sit for long periods of time.
  • Ability to utilize a keyboard and mouse.
  • Ability to work in front of a computer screen for long periods of time.

Location: Remote, US

Minimum Salary Rate

Not Available

Median Salary Rate

Not Available

About Flexsteel Industries

Flexsteel Industries, Inc. is a leading designer, manufacturer, importer, and marketer of quality upholstered and wood furniture for residential, recreational vehicle, office, hospitality, and healthcare markets. The company's products are sold through a network of retailers, designers, and online channels across the United States and Canada. Flexsteel Industries was founded in 1893 and is headquartered in Dubuque, Iowa.
Learn more about Flexsteel Industries
Size
665 employees
Market Cap
$81 million
Industry
Retail & Consumer Goods
Net Income
-$18.6 million
Founded
1893
5 Year Trend
+3%
Revenue
$387.9 million
NASDAQ
FLXS
* Ladders Estimates

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