DescriptionWe are seeking a talented and motivated CSM join our team!
Responsibilities- Manage relationships and serve as a trusted advisor to Guesty's high-value customers.
- Serve as a subject matter expert on the Guesty Platform.
- Identify and understand customer business drivers to increase engagement with Guesty's product offerings.
- Recommend strategic solutions and best practices to address specific customer business needs.
- Act as the primary escalation point for customer concerns regarding all Guesty products and services.
- Negotiate commercial terms for new product upsells and contract renewals.
- Manage complex and ambiguous customer situations through effective cross-departmental collaboration.
- Maintain deep industry knowledge of the short-term rental market, particularly within the Americas.
- Advocate for customer needs to drive internal product enhancements.
- Develop and execute success plans to maximize customer growth and retention.
- Deliver comprehensive training on new and existing platform features.
- Troubleshoot and resolve technical issues effectively.
Requirements- 2+ years of experience in Customer Success or Account Management within a complex SaaS environment.
- Strong technical acumen and robust analytical skills.
- Excellent interpersonal and internal communication skills.
- Ability to quickly master new products and evolving technologies.
- A professional, patient, and engaging demeanor.
- Proven ability to multitask and manage competing priorities across multiple accounts.
- Genuinely passionate about driving client success.
- Experience working with distributed teams and remote clients.
- Willingness to travel occasionally within the United States, Canada, and to the R&D center in Israel.
- Experience in the hospitality or property management industry is a distinct advantage.
- Native-level English proficiency is required.
- Fluency in Spanish is a significant plus.
Compensation range- 75-95k OTE annually.
*Exact compensation may vary based on skills, experience, and location.*
Benefits and PerksEmployees also receive access to the following benefits:
- Health, dental, vision, life, and disability insurance
- 401(k) Retirement Savings Plan & Employer Match
- Paid time off
- All new employees receive a comprehensive virtual onboarding experience.
- Professional development opportunities
