Qualifications

• 5+ years in Customer Success, Client Account Management, or Strategic Account Management in enterprise SaaS or IT consulting.
• Proven experience managing enterprise accounts and leading Executive Business Reviews (EBRs).
• Fluent technical communication with engineering leaders and DevOps managers, without hands-on development.
• Strong project management skills and executive presentation abilities.
• Expertise in driving organizational change and developer adoption within enterprise teams.
• Demonstrated success in converting champions into references and Customer Advisory Board participants.
• High understanding of SDLC, DevOps culture, CI/CD, and enterprise cloud deployments.

Responsibilities

• Own portfolio of enterprise accounts, supporting their journey from deployment to value realization.
• Build and track adoption roadmaps with stakeholders to ensure measurable ROI.
• Develop and maintain relationships across all levels of the customer organization.
• Monitor account health metrics and resolve risks proactively.
• Identify opportunities for account expansion and professional services based on customer workflows.
• Coordinate internal resources to address and resolve customer technical challenges.
• Provide customer feedback to product management and engineering teams.

Benefits

• Highly competitive compensation and benefits package including equity options.
• Work on systems used by major engineering organizations.
• Collaborative team environment focused on growth and personal development.
• Access to product strategy and architectural decision-making processes.
• Opportunities for professional growth supported by top-tier investors.