Your missionUiPath is seeking an experienced
Customer Success Manager to join our Public Sector team, supporting mission-critical transformation and AI initiatives for clients across the Department of War. This is a delivery-focused role where you'll act as a functional forward-deployed engineer, bridging technical execution with strategic customer engagement in the federal government space.
What you'll do at UiPath- Drive Project Delivery: Take hands-on ownership of customer implementations, unblocking technical and political hurdles to ensure successful outcomes
- Bridge Technical & Business: Serve as the functional liaison between product engineering teams and customer delivery teams, translating complex technical requirements into actionable solutions
- Navigate Federal Complexity: Manage communications across multiple stakeholders, handle political sensitivities, and deliver executive-level readouts
- Enable AI & Automation: Support customers in leveraging UiPath's agentic AI capabilities, including LLM integration and agent-building in secure government environments
- Collaborate with Technical Teams: Partner closely with Technical Account Managers (TAMs) who handle development work, while you focus on project orchestration and customer success
- Own the Agentic Transformation Roadmap: Define and drive the client's automation strategy, from planning through value realization, coordinating across internal and external workstreams
What you'll bring to the team- Required:
- Federal Experience: 3+ years working with public sector/government clients with demonstrated passion for federal mission work
- Consultative Background: Proven track record in customer-facing consultative roles (this is not an entry-level CSM position)
- Delivery Mindset: Comfort with technical project execution and hands-on problem-solving in complex environments
- Adaptability: Ability to thrive in UiPath's evolving customer success model
Preferred:
- Experience with federal system integrators (e.g., Protiviti, Deloitte, Accenture Federal)
- Background in AI and automation consulting
- Familiarity with UiPath platform (training provided)
Maybe you don't tick all the boxes above-but still think you'd be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes-and passion can't be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
