About This RoleOpportunity to take an elevated position to manage enterprise customer relationships. Take a leadership role to deliver value streams using AI & IOT usecases. Deliver outcome based services like reduction of energy and maintenance spend, improve comfort and drive digital adoption towards facility maintenance.
Job Description- Own Customer Success & Satisfaction for identified accounts
- Responsible for delivering customer success KPIs and program outcomes
- Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at
- customer's place
- Responsible for delivering planned revenue & upsell in the identified accounts
- Responsible to conduct weekly/biweekly status update meeting with customers
- Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
- Take up status reporting and generate the program level status for executive reviews
- Responsible to successful execution and closure to Pilot Programs
- Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
- Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
- Conduct Pilot Programs
- Support Sales Activities as and when required
Required Qualifications- Bachelor's degree
- 5+ years of experience in Customer Engagement & Success
- 3+ years of Connected Buildings domain experience and IOT enabled digital products
- Able to travel at least 30% of the time (domestic)
Preferred Qualifications- Graduate Degree
- Experience working with various Building Automation Systems
- Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc.
- Proven ability to manage cross-functional teams without formal authority through influence and relationships
- Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
- Ability to understand multi-faceted problems and work out a solution work with the larger delivery team
- Interpersonal skills for managing in a team framework
- Project management skills
- Strong Analytics Skills
- Superior presentation, written, and verbal communication skills
- Leadership skills to manage across functional teams
Pay RangeThe annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other CompensationThis position is entitled to short-term cash incentives, subject to plan requirements.
BenefitsEmployees are eligible for benefits, including:
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier CorporateThe specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Application DeadlineApplications will be accepted for at least 3 days from Job Posting Date: 20 July 2026
Job Applicant's Privacy NoticePlease click on the link to review the Job Applicant Privacy Notice.
Use of AITechnology-enabled tools may support parts of the recruitment process, with oversight by people.
