About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a Customer Success Manager for the Agency business at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of BrightEdge technology. As an Agency Customer Success Manager, your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives.
At BrightEdge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.
How you'll spend your time:- You will create a plan to execute customer goals using the BrightEdge platform and work within your portfolio's BrightEdge accounts to achieve this value
- You will identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
- Prepare and execute quarterly customer success plans
- You will add value and platform expertise to grow customer usage of BrightEdge within each account. Introduce new features and best practices
- Develop new materials - presentations, roll-out plans, and proposals
- Track and report on critical metrics for customer success
We're excited about you if you have:- Bachelor's Degree
- 3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
- Experience working towards a renewals and upsell quota
- Excellent verbal and written communication, with an entrepreneurial mind
- Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
- Experienced background in SaaS, digital marketing, and/or SEO required
Benefits:- Motivating, high-impact work that builds your career
- Medical, dental, and vision insurance with multiple package options
- 15-23 days PTO depending on tenure plus 10 paid holidays
- Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
- Discounted gym membership and fitness benefits
- No or low cost therapy and professional coaching sessions through Spring Health
- 4-6 weeks fully paid parental leave
- Pet wellness and insurance plans to keep your furry family healthy
$90,000 - $120,000 a year
This role offers a base salary plus a quarterly performance bonus on a 70/30 split. The listed range reflects the total on-target earnings (OTE) for this position. Actual compensation will depend on your skills, experience, location, and other job-related factors.
