As part of our Customer Success team, you would serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities. You're able to prepare sales proposals, forecasts and account
planning while leveraging consultative skills to build long-term solutions for Corporate Security customers.
This role is hybrid-remote based, strongly preferred in the greater NYC or DC areas.
AI Innovation at Dataminr Working at Dataminr you'll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.
Regenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.
Agentic AI: we recently launched our Agentic AI capability, what we're calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what's happening on the ground. Learn more here
Multimodal AI:our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.
The opportunity - Be an expert on Dataminr's platform with a deep understanding of open source and social media analytics
- Manage and develop a portfolio of companies based in NORAM with a focus on retention and expansion
- Provide user-level support to augment business development efforts across the Corporate Risk vertical
- Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
- Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
- Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
- Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
- Attain targets for bookings in your book of business, on-time renewals, overall critical renewal and expansion metrics, and increase penetration in your BoB through existing product portfolio and new offers.
What you bring At Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.
- 2-3+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
- Experience providing product support at the user level
- Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
- Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
- Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
- High level of accountability and the ability to execute on multiple and competing projects and deadlines
- Experience with Salesforce or similar CRM a plus
#LI-REMOTE
The annual on-target earnings (OTE) for this position are $83,000 - $122,500, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.
