You and Your RoleYou own the technical success of Verisoul's customers. You are the bridge between the product and the customer, responsible for pilots, integrations, support, and ongoing account success.
You operate with extreme ownership and are accountable for making customers successful, end to end.
What You'll Do:- Run Pilot Integrations
Own customer pilots from start to finish: write code snippets, configure dashboards, and ensure integrations are implemented correctly. - Prove Value with Data
Analyze pilot and production data to demonstrate Verisoul's impact. - Own Technical Customer Support
Serve as the first line of technical support, responding quickly to customer questions and resolving integration or product issues. - Manage Customer Accounts
Own customer relationships post integration. - Drive Product Improvements
Identify customer challenges and translate them into product improvements. - Build and Deploy AI Automation
Automate customer support, analytics, and operational workflows using AI agents.
What You'll Bring- 4+ years of experience across solutions engineering, sales engineering, product, technical customer success, support, or account management.
- Code literacy with the ability to read and write code in Python or JavaScript and debug customer integrations.
- Ownership mindset. You identify problems and then solve them.
- Strong communication skills, with the ability to explain complex technical concepts clearly.
- Data fluency, including comfort using SQL or Excel.
- Location requirement, this role is in person in Austin, TX.
Who You'll Work With:- Report to the Head of Customer Solutions
- Sales: You provide the technical proof to help close deals.
- Engineering: You provide the feedback they need to build the right features.
Compensation: $160,000 - 220,000 + Equity- Base Salary: $120,000 - $150,000
- Bonus: $25,000 - 50,000 tied to customer retention targets
- Equity: 0.05% - 0.15% with 4-year vesting
- Benefits: 401k match (4%)
Life At VerisoulIn office 5 days a week in Austin, Texas!
Benefits- Free Lunch - personalized your way
- $10K Relocation Bonus
- 100% Insurance Coverage
- 4% 401K Match
- Unlimited Vacation
- Up to 20 days Remote Annually
- Beautiful Office
