Your Role The American Heart Association AI Assessment Lab, Powered by Dandelion Health, provides a first-of-its-kind framework for evaluating clinical AI algorithms using real-world data and expert clinical guidance. The Lab helps developers validate performance, demonstrate trustworthiness, and accelerate adoption by health systems, regulators, and payers. As Customer Solutions Director - AI Developers, you will oversee relationships with Dandelion's most important AI developer clients, including those participating in the AI Assessment Lab.
You will- Ensure successful, timely delivery of projects and client engagements
- Translate customer needs into deliverables, quarterbacking execution across Data, Engineering, and Product teams
- Gather and synthesize feedback to identify scalable solutions, influencing product roadmaps and internal priorities
- Drive client retention and upsell opportunities, building long-term strategic partnerships
- Serve as the voice of the customer, ensuring internal alignment and measurable outcomes You thrive in client-facing environments, excel at program management, and have experience navigating the unique challenges of clinical AI
Responsibilities- Deliver and Expand Partnerships: Ensure successful execution of initial projects; proactively identify upsell and expansion opportunities
- Program Management: Lead end-to-end execution of customer engagements, coordinating technical and non-technical teams to deliver on time and at high quality - at times getting in the weeds to build the products for clients
- Own Client Communications: Serve as the primary point of contact for AI developer clients, managing milestones, updates, and issue resolution
- Feedback & Product Roadmaps: Capture client needs and challenges; work with Data and Engineering to create scalable solutions, efficient client success processes, and inform product and go-to-market strategies
- Retention & Growth: Build trusted relationships with executive and operational stakeholders, driving renewals and revenue expansion
- Support the AI Assessment Lab: Guide clients through the Lab process, ensuring clarity, rigor, and satisfaction
Team Benefits- Remote work and flexible hours. Availability needed for meetings, which we try to keep to a healthy minimum
- Complete wellness benefits including healthcare, dental, vision, PTO, sick days and more. Ask for details
- Professional development days to build your skills
- Collegial work environment
- Academic bent towards inquiry and problem solving but start-up speed and flexibility
- Great balance of focus time to work on projects but easy to access team members to discuss issues and work collaboratively
- Dandelion is a mission-driven company that is focused on improving patient care
