Job Title: Customer Solutions Architect
Reports to: VP Continuous Improvement
You design, describe, and manage the solution.
What You will Do:The individual with this position in our company will be expected, on a regular basis, to:
- Act as the primary technical lead for new clients as well as existing client requests
- Consults with technical staff to evaluate the integration between hardware and software and the operational performance of requirements for a successful implementation
- Assist with projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation
- Maintains technical design documentation for software changes and development.
- Consults with customers concerning the technical design and development of software applications and modifications
- Ability to communicate internal deliverables and change requests to key stakeholders
- Maintains and enhances software applications and makes necessary modifications.
- Ability to analyze, design, and document system implementation changes for recently completed implementation projects
- Ensure milestones are successfully met through oversight of project and coordination of the project team resources
- Work collaboratively with other departments impacting the implementation project
- Clearly communicate actions needed from all internal and external parties
- Understand the business impacts of issues and how they relate to IT owned solutions
What You will Bring: - A proven track record in successful implementation of technology solutions
- Customer centered ideas; lead by example with confidence and trust
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Ability to multi-task and handle multiple implementations/requests with ease
- A collaborative spirit to work well within team and other departments
- Experience with the following: freight rate and audit software, SQL, Jira and/or ticket management system
Minimum Qualifications:- Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 2-4 years of relevant experience
- Experience with Smartsheet
- Experience with release processes and SDLC
- Experience delivering Freight Rate and Auditing software technical deliverables
- Experience with the Atlassian Suite
Monday through Friday; hybrid schedule
