DescriptionWe are looking for a
Customer Services Engineer to join our growing team. You will be responsible for ensuring that our customers extract the most value from the Seemplicity platform.
If you have a passion for building great products from their early days to market leadership, we want to meet you.
Responsibilities- Overall responsibility for the customer experience
- Manage the ongoing relationship with the technical resources on the customer side
- Assist customers in deploying the Seemplicity platform
- Monitor and troubleshoot customer deployments to identify discrepancies and work with product and R&D to resolve them quickly.
- Collect and manage the deployment status for each customer, including feature requests, bugs, and project plans.
- Continually communicate with Product and Marketing about customer requirements and use cases that can be improved/used in a larger audience.
Requirements- 3-5 years of experience in customer-facing technical roles (support - Tier 3, professional services, consultancy, etc.)
- Excellent technical skills - ability to troubleshoot and identify problems in dynamic technology environments
- Knowledge of cloud environments
- Understanding and implementing cybersecurity tools (e.g., Wiz, Orca, Rapid7, Qualys).
- Experience with configuring and managing enterprise applications.
- Project management capabilities - organize and maintain the status and action items for each customer.
- Ability to work in ever-changing environments and priorities
- Knowledge of Python and/or SQL
Skills- Perfect communication skills
- Super fast learner
- Team player
- CAN DO attitude and problem-solving skills
