PepsiCo

Customer Service Sr Analyst (Territory Planner)

PepsiCo • $80K — $134K *
Winston Salem, NC 27107In-Person
Food & Beverages
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent job experience.
  • Proficient in Microsoft Word, Excel, and multiple PC applications.
  • Strong telephone and data entry skills in a customer service environment.
  • Outstanding verbal and written communication skills.
  • Demonstrated superior problem-solving and organizational skills.
  • Experience with dispatch or large enterprise software systems.

Responsibilities

  • Support PES equipment operations by optimizing service routes.
  • Utilize technical routing tools to enhance delivery systems.
  • Negotiate and enforce national logistics standards.
  • Conduct financial analyses for cost-effective decision-making.
  • Manage service locations handling 5M to 45M orders annually.
  • Develop strategies and timelines for logistics system improvements.
  • Ensure successful project implementation and evaluations.

Benefits

  • Comprehensive medical, dental, and vision plans.
  • Paid time off including vacation and parental leave.
  • Insurance options including life and disability coverage.
  • Defined Contribution Retirement Plan benefits.
  • Employee Assistance Program (EAP) available.
  • Bonus potential based on performance, up to 8% of annual salary.
Full Job Description
Responsibilities

What's Your Role?

The Pepsi Equipment Services (PES) Center will provide customers throughout the US and Canada with a single point of contact for all equipment service issues. The Routing Engineer position with support PES Equipment operations by performing micro reroutes of existing service/move areas with the goal of improving national repair response and equipment lead times for all equipment types and customer concepts. By utilizing technical routing tools, national standards and principals and vast operational expertise, route engineers determine the most efficient structure and design for their customer markets' selling and delivery systems. In addition to technical and operational expertise, Route Engineers must possess strong negotiation, influence and leadership skills to drive their solutions to successful implementation.

  • Vast operations and/or logistics experience
  • Above average computer skills to include Windows Operating Systems, Microsoft applications and third-party software
  • Strong leadership and influence skills
  • Good planning and organizational skills
  • Sound communication and presentation skills
  • Solid analytical skills
  • Manage service and move locations with 5M to 45M orders annually (medium to large locations)
  • Ability to travel and work autonomously in any area in NAB territory (up to 50% travel may be required)
  • Define and evaluate current delivery logistics system
  • Develop strategy, project plan and timeline for future system development
  • Recognize potential issues and solve problems
  • Negotiate and enforce national standards and principles
  • Conduct financial analysis and ensure cost-based decisions
  • Manage work and local process owners throughout the project
  • Manage multiple projects simultaneously
  • Successfully complete projects in planned time
  • Assist locations in planning for successful implementation
  • Measure success of implementation and ensure sustainment
  • Strong knowledge of PES service and move Dispatch process with goal of supporting Dispatch team as necessary by providing additional support as needed


Compensation and Benefits:
  • The expected compensation range for this position is between $80,200 - $134,250.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.


Qualifications

  • Bachelor's degree or Equivalent job experience
  • Must have strong telephone and PC data entry skills and be proficient in Microsoft Word and Excel
  • Interpersonal and phone skills in a customer service environment
  • Outstanding verbal and written communication skills
  • Customer drive and focus; prior customer service center/dispatch, or related experience
  • Superior problem solving and organizational skills
  • Ability to use multiple PC applications simultaneously i.e. Microsoft Office Products, Dispatch Application, SAP, CETS, Roadnet.
  • Ability to quickly grasp new PBC applications.
  • Demonstrates continuous improvement mindset.
  • Demonstrates the ability to link customer requirements and financial acumen to decision process to achieve highest degree of service with lowest cost routing solution.
  • Previous customer service or dispatch experience
  • Roadnet/TOA/Salesforce (SFS)/Service Power or Large Enterprise Dispatch software experience
  • Ability to work evenings and weekends to support field initiatives as necessary
  • Experience working in Click, Salesforce, and CETS applications
  • Home office application and infrastructure knowledge required
  • Primarily remote position but preferred work location of Winston-Salem, NC.


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About PepsiCo

PepsiCo Careers

Joining PepsiCo's global team offers more than just a chance to excel in your career; it's an opportunity to be part of a dynamic and diverse environment where innovation thrives. Work You’ll Do At PepsiCo, we are committed to producing great leaders and fostering a culture of innovation. Our team is dedicated to empowering professionals to master their career paths with PepsiCo. As a leader in the food and beverage industry, we offer unique job opportunities that intersect with cutting-edge technology and market leadership. Lead with Unique Opportunities PepsiCo stands at the forefront of the industry, not only in terms of product quality but also in our approach to leadership and professional growth. We offer a variety of employment paths, including full-time positions, internships, and leadership training programs that are designed to foster diversity and accelerate career development. Work with a Global Team Collaborate with over 260,000 employees worldwide who are united in delivering joy not only to our consumers but also in driving innovation and growth within the company. PepsiCo’s commitment to global diversity and inclusive culture makes it a prime environment for professional development and networking. Introducing PepsiCo’s Professional Growth and Development Programs We are committed to nurturing talent through comprehensive training programs and robust benefits that support both personal and professional growth. Our programs are tailored to help employees at every level of their career to advance and succeed. Innovate and Lead Join the largest team of food and beverage industry experts—dedicated professionals at the intersection of consumer needs, innovative technology, and sustainable practices. Deliver targeted solutions and drive industry leadership through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Engage in meaningful work that impacts millions of lives worldwide. At PepsiCo, you’ll harness the power of our global resources and the creativity of our people to improve the way the world accesses the foods and beverages it loves. Future-Proof Your Career With PepsiCo, the sky is the limit when it comes to where your ambition can take you. We offer unmatched opportunities for career advancement along with the training, internship programs, and certification support needed to thrive in your professional journey. Explore Discover how PepsiCo is leading the way in digital innovation and sustainable practices while maintaining a steadfast focus on diversity and employee well-being. Stay Connected Join Our Team Search for open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take their career to the next level. SEARCH PEPSICO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at PepsiCo.
Learn more about PepsiCo
Size
309,000 employees
Market Cap
$250.5 billion
Industry
Food & Beverages
Net Income
$7.1 billion
Founded
1965
5 Year Trend
+4.8%
Revenue
$70.3 billion
NASDAQ
PEP
* Ladders Estimates

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